Koko Meyer Email & Phone Number

Argentina

Responsible for leading the development of all global CONTEXT PriceWatch / price tracking services, from assessing and creating new functionality to understanding and managing product positioning as well as implementing an agile approach to product development.

Córdoba Province, Argentina

Responsible for the creation, development and maintenance of Distribution panels for CONTEXT IT tracking services in Argentina and LATAM region. This includes being the main point of contact for distributors feeding data to the CONTEXT database, negotiating data sharing agreements and ensuring CONTEXT's presence in the regional IT media, events and trade fairs. Other responsibilities include heading the emerging countries team and leading the development and implementation of CONTEXT's… Show more Responsible for the creation, development and maintenance of Distribution panels for CONTEXT IT tracking services in Argentina and LATAM region. This includes being the main point of contact for distributors feeding data to the CONTEXT database, negotiating data sharing agreements and ensuring CONTEXT's presence in the regional IT media, events and trade fairs. Other responsibilities include heading the emerging countries team and leading the development and implementation of CONTEXT's forecasting services. Show less

Cordoba

Responsible for the technological infrastructure of a Canadian corporate client, this includes being the first point of contact for client requests, coordinating various HPE technical support teams to provide best in class service and manage support-related projects and implementations. Specific focus was on continuous improvement, development of all back end processes, knowledge management as well as project management for ad hoc projects. Designated run/operations leader for the account, I… Show more Responsible for the technological infrastructure of a Canadian corporate client, this includes being the first point of contact for client requests, coordinating various HPE technical support teams to provide best in class service and manage support-related projects and implementations. Specific focus was on continuous improvement, development of all back end processes, knowledge management as well as project management for ad hoc projects. Designated run/operations leader for the account, I also took on a role of team leader for the local ADM team in the Argentina center since beginning of 2016. I have daily interactions with incident and change management processes as well as regular interactions with other ITIL processes like problem management, access management, request fulfilment and event management. Show less

Edinburgh, United Kingdom

Looking after the operational and financial performance of a global technical support & sales account, managing client relationship at high level and responding to all client requests from new business implementation to specific projects requests or support related analysis, presenting weekly, monthly as well as quarterly performance reports to our client. Working with a team of account managers in South Africa, Argentina and The Philippines to plan and forecast financial and human resources in… Show more Looking after the operational and financial performance of a global technical support & sales account, managing client relationship at high level and responding to all client requests from new business implementation to specific projects requests or support related analysis, presenting weekly, monthly as well as quarterly performance reports to our client. Working with a team of account managers in South Africa, Argentina and The Philippines to plan and forecast financial and human resources in order to achieve company-set financial targets as well as client-set operational targets. Leading the implementation of global company standards across all sites and ensuring smooth business transitions from one site to another. Show less

Edinburgh, United Kingdom

Started in Sykes supporting and troubleshooting technical problems over the phone for end users/dealers then quickly transitioned in the Training coordinator role, looking after the training needs of 80 agents in a Scottish contact centre. My responsibilities included creating, keeping updated and delivering systems and procedures training to all new starters as well as existing agents. Other duties included coordinating the training between the 3 sites for the account… Show more Started in Sykes supporting and troubleshooting technical problems over the phone for end users/dealers then quickly transitioned in the Training coordinator role, looking after the training needs of 80 agents in a Scottish contact centre. My responsibilities included creating, keeping updated and delivering systems and procedures training to all new starters as well as existing agents. Other duties included coordinating the training between the 3 sites for the account (Edinburgh/Johannesburg/Shannon), keep the knowledge base updated, manage training projects for our client and help implement new ideas and projects. Although my main responsibility was the systems and procedures side of the business, I also participated in different training projects in South Africa and Ireland delivering outbound sales and soft skills training. Show less

Solely responsible for the day-to-day running of the Catering department including functions and events. In charge of all operational and financial aspects of the department including budgets, forecasts and cash handling. Constant monitoring of restaurant standards and ensuring staff are trained in all aspects of their role. Looking at systems and processes to ensure excellent customer care is provided. Constant renewal of team building techniques. Accurate stock control measures are of… Show more Solely responsible for the day-to-day running of the Catering department including functions and events. In charge of all operational and financial aspects of the department including budgets, forecasts and cash handling. Constant monitoring of restaurant standards and ensuring staff are trained in all aspects of their role. Looking at systems and processes to ensure excellent customer care is provided. Constant renewal of team building techniques. Accurate stock control measures are of paramount importance for the smooth running of the department Show less