Information Technology Help Desk Technician
Current• Monitor and respond to Service Desk tickets, assessing urgency, prioritization, and difficulty• Provide technical troubleshooting and walk end-users through the problem-solving process• Configure and troubleshoot VPN connections on end-users' devices• Utilize Azure for deploying, and managing applications and services through Microsoft-managed data centers• Utilize Intune to utilize mobile device management (MDM) and mobile application management (MAM)• Manage Active… Show more • Monitor and respond to Service Desk tickets, assessing urgency, prioritization, and difficulty• Provide technical troubleshooting and walk end-users through the problem-solving process• Configure and troubleshoot VPN connections on end-users' devices• Utilize Azure for deploying, and managing applications and services through Microsoft-managed data centers• Utilize Intune to utilize mobile device management (MDM) and mobile application management (MAM)• Manage Active Directory Users and Computers to administer and publish information in the directory• Operate Continuum to monitor devices, remotely access devices, and solve users' technical problems• Configure and troubleshoot Multi-Factor Authentication (MFA) through Duo for secure access Show less
