Kolby H. Email & Phone Number

Greater Phoenix Area

As the Operations Manager at MedStar Solutions, I am responsible for providing oversight over a wide range of mission-critical affairs to ensure the organization's seamless operations and sustained success. I have excelled in recruiting and retaining top-tier healthcare providers, managing personnel certifications, licenses, and policy adherence. I demonstrate exemplary leadership skills as I successfully lead and guide a team of over 60 emergency medical professionals. Additionally, I actively engage in developing strategic business partnerships to drive growth. Ensuring compliance with operational and privacy laws is of utmost importance, and I take charge of authoring and updating company policies to align with regulations.𝑨𝒄𝒄𝒐𝒎𝒑𝒍𝒊𝒔𝒉𝒎𝒆𝒏𝒕𝒔Successfully transitioned MedStar Solutions to a paperless charting system, improving HIPAA compliance, security, and streamlining field operations for enhanced provider efficiency.Planned and executed a partnership with the NFL and successfully led a team to deliver emergency medical services for Super Bowl LVII and 13 other various Super Bowl-related events.Fostered strong collaboration partnerships with several local and state public safety agencies such as the Phoenix Fire Department, Homeland Defense Bureau, Phoenix Police Department, FEMA, and security agencies to further enhance access to quality emergency medical care within their cities.

Phoenix, Arizona, United States

As an Emergency Medical Services Specialist at MedStar Solutions, Phoenix, AZ, I delivered elite medical care while also spearheading event EMS logistics. This involved site setup, equipment distribution, staffing, and planning for emergency situations, including COVID and infectious disease protocols. I played a pivotal role in supervising, training, and hiring new providers, ensuring adherence to local, state, and agency policies. Additionally, I managed inventory, projects, and maintained patient records post-events. My community outreach efforts helped educate the public and build trust between the community and first responders.𝑨𝒄𝒄𝒐𝒎𝒑𝒍𝒊𝒔𝒉𝒎𝒆𝒏𝒕𝒔Spearheaded MedStar Solutions' participation in various community outreach programs to educate the public about the work we do with the goal of improving community trust in first responders.Planned, led, and supervised all medical operations at both of Arizona's acclaimed haunted house events over the course of six weeks.

Phoenix, Arizona Area

As an Emergency Medical Specialist, I provided non-transport care at high-volume and remote events. This included prompt responses to medical calls, thorough patient assessments, and administering emergency treatments when indicated. I also served as an escort driver for their Traffic division.𝑨𝒄𝒄𝒐𝒎𝒑𝒍𝒊𝒔𝒉𝒎𝒆𝒏𝒕𝒔Excelled in conducting thorough patient assessments and providing necessary treatments to prevent progression to life-threatening conditions.Completed Emergency Vehicle Operation and Control (EVOC) training to equip myself with the knowledge and tools needed to safely operate an emergency vehicle around other motorists.

Tempe, Arizona, United States

Arizona State University takes an innovative approach to simulate an in-person testing environment for students to encourage and uphold academic integrity and to maintain safety in the ever-changing health and social challenges around the world. I am supporting this mission by employing my analytical skills and technical proficiency to oversee testing, adoption, and management of both new and existing proctoring tools using ITIL systems such as Jira and ServiceNow. In addition, I manage the training of – and knowledge articles for – students, staff, and faculty members who use these tools. I coordinate with the vendors of our proctoring solutions to ensure they continue to meet the needs of the university and address any data security compromises that may have a negative impact on the ASU Community. I am responsible for data reporting for each proctoring solution used and have spearheaded the transition from manual to automated reporting.

Phoenix, Arizona Area

ASU is dedicated to providing an innovative, high-quality online education to Sun Devils from across the country and around the world, as well as online solutions for those ground students impacted by the COVID-19 pandemic. As a subject matter expert and tier 2 support analyst, I contributed to this dedication by providing advanced course- and system-level support and critical outage management for ASU’s online learning management system, various third-party learning technology integrations, and online proctoring tools employed throughout courses. Support was provided to a large community of students, instructors, course designers, and other ASU affiliates.

Phoenix, Arizona Area

ASU’s Experience Center - the university’s “front door” for support - aims to provide ASU students, staff and faculty members, and members of the Arizona community a one-stop solution for all of their ASU-related needs. Utilizing my diverse skill sets, I continually helped to achieve this goal by providing support for university services such as email, internet, online courses, account services, desktop support, parking and transit services, and facilities management. In furtherance of this objective, I assisted with the onboarding and training of agents and served as the team’s subject matter expert for various instructional and technical tools. To support the organization’s dedication to its surrounding community, I also served as a member of ASU’s Emergency Response team. This team handles emergent and non-emergent communication needs for the surrounding communities (City of Phoenix, Maricopa County, and the State of Arizona) in the event of a catastrophic event such as natural disasters, mass casualty incidents, etc.

Phoenix, Arizona Area

This was a highly specialized customer service position with an emphasis on excellence, privacy, compliance, and versatility within the health insurance industry. As a Local Claims agent, I educated members about their coverage options under their current health insurance plans and adjudicated incoming health and disability insurance claims sent in by both medical providers and their patients. I handled appeals and re-adjudication of claims in accordance with each provider's contract with us, the insurer. As a licensed Insurance Producer, I assisted current and prospective members in choosing the right health, disability, and Medicare plans for them and/or their families, either directly through Blue Cross Blue Shield, or through the Health Insurance Marketplace. I wrote insurance policies and coordinated the enrollment of these plans following application. I assisted with billing issues, coverage deficits, etc.

Peoria, Arizona

WATTS Water Technologies is committed to providing industry-leading water solutions to improve water quality and acquisition in commercial, industrial, and residential applications. In the residential sector, I utilized my skills to lead the customer service team tasked with providing support for various private residential water quality products. My duties included agent training and supervision, advanced technical support for water treatment systems, and coordination and management of the Costco Install program, offering free installations for new customers.

CenterPartners is a leader in customer contact solutions. My position as an Advanced Billing Specialist for their TiVo, Inc. account focused on correcting any billing discrepancies for customers. In my work, I facilitated nearly sixty calls daily in addition to approximately thirty daily emails to address advanced billing discrepancies between us, the customer, and their financial institutions.

Eaton, Co

In this role, I assisted the store manager with all administrative and customer service-related tasks within the store. I managed product inventory and stock orders. I oversaw the closing shift of the store, including six crew members. I ensured that the store was well kept and that it was ready for business the following day.

Ccl - Emergency Medical Technician, Emergency Medical Technology/Technician (Emt Paramedic)

High School Equivalency, 2007