Kolett Kaibinger Email & Phone Number

Budapest, HU

Budapest, Hungary

-Keeping contact with customers via Live Chat and email on a daily basis - handling insurance related queries-Continuously providing excellent customer service to achieve high customer satisfaction and retention rate-Monitoring key performance indicators (KPIs), ensuring first response times and other significant deadlines are constantly met-Proactively.

Budapest, Hungary

-Provided trainings for new joiners/team members regularly and on an ad-hoc basis-Managed and coordinated the daily work of a group of 4, set up priorities, organised tasks and smooth collaboration, provided constant help and supervision-Created & opened internal & external requisitions based on the hiring manager's needs-Partook in screening and selecting.

Budapest, Hungary

-Arranged immigration processes for international transfers on short & long term assignments and expats-Handled several communication channels with employees and provided excellent customer service, hence speeding up immigration processes and reduced waiting time/delays-Vendor management: collaborating with external service providers, such as relocation.

Budapest, Hungary

-Served as the primary point of contact for customers regarding damage-related issues - responsibilities included addressing customer inquiries, providing information on claims procedures, timelines, resolving damage, post-rental related queries-Handled several communication channels including call centre, email and chatbot-Maintained customer satisfaction.

Győr-Moson-Sopron, Hungary

-Personal Assistant responsibilities included arranging meetings in person and online, organising folders/documents and the office space, keeping data up-to-date, joining in on business trips, preparing gifts, ordering food and drinks for company guests-Arranged transportation throughout Europe, calculated budget for transportation taking into account.

Bachelor'S Degree, Digital Business

Gcse