Kolin Yuchih Email & Phone Number

Vancouver, British Columbia, Canada

Burnaby, British Columbia, Canada

● Design and build websites for customers based on their needs● Maintain and update the content of the website

Vancouver, British Columbia, Canada

● Troubleshooted technical problems regarding basic networking (DHCP, TCP, routing, DNS, etc.), firmware, VPN, hardware, VoIP, email, etc.● Delivered an exceptional support experience to customers by strictly maintaining SLAs and demonstrating a strong understanding of the products as well as ability to explain and educate customers on the products.● Collaborated with next tier of support engineers and other members from different regions within Sophos.

Richmond, Canada Area

● Successfully handled 17 – 20 iOS devices repair processes including battery & display replacement within 5 hours a day schedule● Developed Apple products knowledge through training and learning resources provided by Apple ● Troubleshooted, diagnosed and performed repairs of iOS devices in a fast-paced technical repair team

Taipei City, Taiwan

● Provided pre-sales and post-sales technical support and product education through phone, email, live chat and presentations● Managed a 3 member team dedicating in SDN product promotion

Taipei City, Taiwan

● Managed a 7 member project team and completed a facial recognition system project as a project manager and an infrastructure builder● Wired and configured all SDN devices, and integrated them with existing Cisco devices for an SDN campus project● Successfully performed several POC scenarios on SDN product for customer showcasing including QoS and load balancing

Taipei City, Taiwan

● Wired, installed, and configured switches, servers, storages, firewalls, printers, scanners and load balancers for campus network projects, data centres and offices● Effectively diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software to end-users and IT staff● Provided pre-sales and post-sales technical support and product education through phone, email, live chat and presentations

New Taipei City, Taiwan

● Handled member’s complex queries by phone and E-mail, and managed digital membership profile in a 200+ member association ● Familiar with day to day office administrative responsibilities and MS office software

Diploma, Management Information Systems, General

The CISA program emphasizes a hands-on, technical approach to training, where experience gained in labs and classrooms can be applied.

Diploma, Business Management

Activities and Societies:Relevant courses: ● Business Correspondence ● Workplace Preparation ● Project Management ESL Courses: ● BULATS.

Bachelor'S Degree, Computer/Information Technology Administration And Management

● Advanced Information Management ● Object-Oriented Programming ● Business Model for Electronic Commerce ● Customer Relationship.