Manager, Technical Support
CurrentResponsible for implementing cost-effective, high value solutions for customer support. Provide customer feedback to marketing and product development teams. Develop and manage all in-house support operations.
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@illumina.com
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Bob Kolouch, Ph.D. is listed as Manager, Technical Support at Illumina Corp., based in West Lafayette, Indiana, United States. AeroLeads shows a work email signal at illumina.com and a matched LinkedIn profile for Bob Kolouch, Ph.D..
Bob Kolouch, Ph.D. previously worked as Manager, Supply Center Operations & Specialists Program - Americas at Life Technologies (Formerly Invitrogen) and Manager, Field Applications Scientists - North America at Invitrogen Corp.. Bob Kolouch, Ph.D. holds Ph.D., Biochemistry from Brandeis University.
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Highly organized, detail-oriented Life Sciences Manager with the flexibility to bridge technical and non-technical areas. Expertise in Biochemistry and Molecular Biology. Proven success in challenging environments from start-ups to global corporations. Effective team player integrating ideas from all parties to generate the most efficient, unified course of action. Proven leader and motivator of highly specialized team members, achieving objectives within tight time frames and financial goals.Leadership: Developed a 60+ member field team spread across North America from an undefined, limited revenue-generating channel to Sales-track positions with double-digit yearly growth.Problem Solving: Successfully facilitated the integration of Technical Support departments from smaller to larger companies. Executed all reorganization and implementation requirements on-time and under-budget.Initiative: Initiated and directed a 3-month study on the time and temperature stability of reagent kits sent to new customers. This resulted in cost and resource savings of >$20,000.00/year to the department.Follow-Through: Directed the execution of more than 25 Proof of Principle experiments within an Applications Lab environment over 3 years that resulted in 100% success and >85% sales for $200,000.00 systems.Team Player: Successfully transitioned highly technical team from non-commission-based roles to Sales roles resulting in 20% revenue growth over the previous year.Specialties: Molecular BiologyBiochemistryMicroarray TechnologyManaging large teams in a highly technical environment (>15 personnel)Managing large, remote teams across North America (>60 personnel)Establishing technical and applications support teams and processesSales & Marketing experienceMerchandising & Retail experienceManaging change across large teams
Listed skills include Molecular Biology, Biochemistry, Life Sciences, Genomics, and 17 others.
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San Diego, Ca, Us
Responsible for implementing cost-effective, high value solutions for customer support. Provide customer feedback to marketing and product development teams. Develop and manage all in-house support operations.
Direct oversight of 60+ field personnel (Supply Center Specialists) in North America who are responsible for administering Invitrogen Supply Centers: locations at customer sites where products are stored and available at the customers’ convenience. Responsible for a $2.5 million budget and $60 million earnings in 2008. Also responsible for all operations and logistics at existing Supply Centers across North America (>2,000 footprints).
Direct oversight of all field technical personnel (M.S. & Ph.D.) in North America. Responsible for coordinating and managing an R&D-level technical team and integrating a wholly technical-based field team into a Sales-driven environment. Responsible for establishing processes and content for all Field Application Scientist activities: seminars, demos, workshops and trainings. Acted as technical liaison between field teams and internal Business Units.
Direct oversight of all field technical sales personnel (M.S. & Ph.D.) in the US, supporting Invitrogen’s Sales and Marketing efforts. Responsible for $50 million annual revenue across 11 active field personnel. Primary contact and liaison with all cross-functional groups and senior management.
Santa Clara, California, Us
Direct oversight of all local Support personnel (B.S., M.S. & Ph.D.). Primary contact and liaison with all cross-functional groups and senior management. Represented and fulfilled all Global Technical Support responsibilities on new product Project Teams. Coordinated and led all external and internal support activities with field-based Technical and Sales people.
Created a customer support organization that interfaced directly with customers, prospective customers, international distributors and domestic Sales Account Managers; produced all technical support materials; provided guidance, resources and support on the operation and applications of spotted array products.
St. Louis, Mo, Us
Direct oversight of all Technical Services personnel (3). Primary contact and liaison with all cross-functional groups and senior management. Controlled implementation and budgeting of a Marketing Plan for new products. Produced all technical documentation. Coordinated layout and organization of new products in Marketing materials.
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Bob Kolouch, Ph.D. works for Illumina Corp..
Bob Kolouch, Ph.D. is listed as Manager, Technical Support at Illumina Corp..
AeroLeads has found 1 work email signal at @illumina.com for Bob Kolouch, Ph.D. at Illumina Corp..
Bob Kolouch, Ph.D. is based in West Lafayette, Indiana, United States while working with Illumina Corp..
Bob Kolouch, Ph.D. has worked for Illumina Corp., Life Technologies (Formerly Invitrogen), Invitrogen Corp., Affymetrix, and Genetic Microsystems.
You can use AeroLeads to view verified contact signals for Bob Kolouch, Ph.D. at Illumina Corp., including work email, phone, and LinkedIn data when available.
Bob Kolouch, Ph.D. holds Ph.D., Biochemistry from Brandeis University.
Bob Kolouch, Ph.D. is listed with skills including Molecular Biology, Biochemistry, Life Sciences, Genomics, Dna Sequencing, Sequencing, Biotechnology, and Genotyping.
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