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Igor Kolpakov is listed as Support Team Lead at Quantori, a company with 98 employees, based in Serbia, Serbia, Serbia. AeroLeads shows a matched LinkedIn profile for Igor Kolpakov.
Igor Kolpakov previously worked as Senior Support Engineer at Fluid Finance Sa and Head of Technical Support at Telematika Corporation. Igor Kolpakov holds Master'S Degree, Radio Engineering from Mirea - Russian Technological University.
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Moderate perfectionism, effective time management, proficient in meeting SLA requirements. Understand business processes, optimize workflows, upgrade/acquire new skills. Meet deadlines, ensure customer and employee satisfaction.With great pleasure I will help to achieve results in the shortest possible time, which the department had not even thought of before. I respect and always find common ground with my team members, also supporting their career growth and assisting with tasks.Non-confrontational, excellent communication. Solo/team player, client-friendly. High stress tolerance, multitasking, quick learner.Business/technical advanced English (C1), native Russian (C2).𝐌𝐚𝐢𝐧 𝐬𝐤𝐢𝐥𝐥𝐬:• Windows, macOS, Linux, VMs, iOS, Android• Azure, Active Directory, Intune, JumpCloud, AWS, GCP, etc.• VPN, L2TP, OpenVPN, FortiClient, Zscaler, etc.• TeamViewer, AnyDesk, RDP etc.• Defender, CrowdStrike, Kaspersky, etc.• Atlassian (Jira, Confluence, Insight, Bitbucket), Zendesk (Support, Chat, Explore, Guide), etc.• Teams, Slack, Discord, Telegram, WhatsApp, Skype, etc.• Zoom, Google Meet, etc.• Notion, Miro, Redbooth, etc.• Office 365 / 2003-2021, Google Workspace, Reftab, 1C, etc.• Firefox, Chrome, Edge, Safari, etc.• Other software (purchasing, testing, setup, administration)• Office equipment and hardware (purchasing, inventory, setup, repair, upgrade, maintenance)• Leadership, hiring, coaching, project management, system administration, technical support (B2B, B2C, B2G), Agile, Scrum𝐂𝐨𝐧𝐭𝐚𝐜𝐭𝐬:kolpakov.igorevich@gmail.comt.me/igorkolpakov (Telegram)wa.me/79037240770 (WhatsApp)+995 591 142 620 (phone number)
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Tbilisi, Georgia
Responsibilities:- Provide technical support to the users;- Improve customer service experience;- Establish IT service processes and procedures;- Automate, simplify and improve internal processes;- Handling Google Workspace, Microsoft 365, Azure AD and Atlassian product-related tasks;- Monitoring the production environment;- Oversee and manage hardware.
Tbilisi, Georgia
Responsibilities:- Set up automations, triggers, integrations, applications, and business processes in Zendesk and Jira;- Created and filled pages in Notion and Zendesk Guide;- Created a roadmap with further results in Redbooth;- Improved internal technical support processes;- Reported to the Chief Customer Services and Support Officer.Achievements.
Moscow, Russia
Responsibilities:- Managed a team of 10+ employees;- Ensured team compliance with existing standards and SLA;- Maintained and updated the knowledge base, drafted regulations, and user instructions;- Reported to management on technical support operations;- Administered Jira (renewing licenses, granting access, setting up projects, portal, notifications.
Moscow, Russia
Responsibilities:- Received and registered user requests via email and Jira;- Clarified and classified issues, routing them to the appropriate project and team of specialists (technical support, system administrators, developers);- Provided advice to users and top management, resolving requests (~1200 computers and office equipment);- Ensured team.
Moscow, Russia
Responsibilities:- Received and registered appeals on technical issues (phone/email);- Provided consultation and support to clients in the B2B, B2G, and B2O segments (phone/email);- Diagnosed and resolved equipment issues using remote administration tools;- Coordinated troubleshooting efforts and liaised with responsible departments to resolve customer.
Moscow, Russia
Responsibilities:- Prepared reports and other documents;- Translated technical literature;- Wrote instructions, recommendations, and articles;- Set up computer equipment;- Worked with laboratory equipment;- Participated in the assembly and adjustment of test benches.
Other employees you can reach at quantori.com. View company contacts for 98 employees →
Tamar Mazhdiniani
Colleague at QuantoriTbilisi, Georgia, Georgia
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IS
Ilya Savin
Colleague at QuantoriArmenia, Armenia
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KY
Kseniya Yankovskaya
Colleague at QuantoriYerevan, Armenia, Armenia
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Alexandr Shadskiy
Colleague at QuantoriTbilisi, Georgia, Georgia
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Lilit Solomonyan
Colleague at QuantoriArmenia, Armenia
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Dmitriy Varnavskiy
Colleague at QuantoriYerevan, Yerevan, Armenia, Armenia
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Maksim Seliavkin
Colleague at QuantoriYerevan, Armenia, Armenia
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Stanislav Lastovka
Colleague at QuantoriArmenia, Armenia
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MB
Maria Bredeleva
Colleague at QuantoriYerevan, Yerevan, Armenia, Armenia
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LN
Lev Nikitin
Colleague at QuantoriTbilisi, Georgia, Georgia
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Quick answers generated from the profile data available on this page.
Igor Kolpakov works for Quantori.
Igor Kolpakov is listed as Support Team Lead at Quantori.
Igor Kolpakov is based in Serbia, Serbia, Serbia while working with Quantori.
Igor Kolpakov has worked for Quantori, Fluid Finance Sa, Telematika Corporation, Rostelecom, and Mirea.
Igor Kolpakov's colleagues at Quantori include Tamar Mazhdiniani, Ilya Savin, Kseniya Yankovskaya, Alexandr Shadskiy, and Lilit Solomonyan.
You can use AeroLeads to view verified contact signals for Igor Kolpakov at Quantori, including work email, phone, and LinkedIn data when available.
Igor Kolpakov holds Master'S Degree, Radio Engineering from Mirea - Russian Technological University.
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