Kolton Spinn Email & Phone Number

Belton, Texas, United States

General technologist providing technical support for software and environment issues for enterprise software applications: ERP, Workday, SaaS, Kronos, and Cash Receipting along with other cloud solutions.• Expertise in various Workday products, including User Interface, Authentication (Native, SAML, Multi Factor, etc.), Mobile Devices, data analytics, and integrations.• Develop and provide support for Workday inbound and outbound integrations in HCM, Payroll and Finance.• Analyze, design, and build new custom reports using standard Workday reporting functionality (ex: Report Writer, Calculated Fields).• Coordinate with vendors to understand new technology scope and association with new functionality and security.• Configure, maintain and advise on security within Workday application. This includes domain security policies, roles, and role assignments.• Understand and ensure security and data privacy standards.

United States

-Resolve escalated tickets from Service desk-Work with all teams to resolve any issues hardware or software across the Network-Create documentation

Belton, Texas

-Collaborate with team members in order to update and create new documentation-Intake all incoming calls and work to resolve all issues-Planning, maintaining, and insuring that all AS400 systems are backed up on time-Work with users to maintain and fix in-house applications

Killeen/Temple, Texas Area

· Document all processes and procedures in order to reduce time spent on similar issues in the future. Have created over 30 new documents for multiple clients ranging from server information to specialty line of business apps.· Answer 35%-40% of all incoming calls to McLane Intel Helpdesk. All calls are taken as a first call response and are attempted to be resolved during the first interaction with the client. If the calls are not able to be resolved within the first call, a ticket is placed in queue with notes of all troubleshooting steps that have been taken up to that point.· Work Help Desk tickets to resolve issues ranging from basic password resets all the way to cryptowall infections all while logging all time and steps. Maintaining an average of 15-20 tickets and continually resolving and taking on incoming tickets throughout the day.· Perform scheduled on-sites with clients to repair/replace broken hardware and install/troubleshoot/resolve software issues. On-sites also include new hardware installation such as servers, switches, printers, and workstations.· Created and currently manage the computer loaning procedure and the hotspot management. Currently maintain 10 loaner machine varying from laptops to servers and track locations of 3 hotspots.

Waco, Texas Area

· Administrated the Cisco phone system. Maintained, configured, and documented over 200 phone numbers and locations.· Reorganized and restructured the company’s cell phone account. Re-structured the cell phone account and saved the company over $1k a month in un-used phones and overbilling.· Participated in the project to replace 80 workstations over a two-month span as part of preparing for the end of support for Windows XP.· Managed a ticket load throughout this time maintaining a level of 10-12 tickets at this time. The majority of the tickets requiring on-site preparation and installation.

Waco, Texas Area

· Maintained Current Knowledge on all up and coming technology.· Completed all customer service training required and maintained excellent levels of customer service.· Organized a prepared stock.· Assisted customers in finding and pairing the correct devices with what was needed.

Killeen/Temple, Texas Area

· Unboxed, delivered, and installed various HP printers ranging from desktop units to full size color copiers.· Performed maintenance on printers through roller replacement, drum and fuser replacements.· Inventoried and catalogued in a spreadsheet all machines, serial numbers, and current page counts for over 400 printers.· Organized warehouse space to better unbox, document, and maintain all in-coming and outgoing printers in an orderly manner.

Bachelor'S Degree, Information Technology

Associate'S Degree, High Performance Computing