1.Provide L1/L2 support for Saas based application over Nivoda2. Provide operational supports for all Nivoda Applications through troubleshooting, configuration, and access management3. Provide L1 support within pre-communicated SLA while acting as a liaison to accommodate L2 support by coordinating with Development team4. Analyze the root cause while rectifying issues in service delivery standards and assist in efficient resolution of all production issues. 5. An integral part of the job is to identify the critical/recurring incidents/issues and provide solution6. Act as a bridge between operations/clients teams and core technical teams.Assist users and guide them through the usage of their respective applications and services.7.Coordinate with clients and client services for problem resolution, escalation and tracking of reported issues8.Issue resolution to avoid production outages and adherence to SLA.Timely escalation of unresolved issues to development team & consistent follow up ,Closely observe application deployments and upgrades while ensuring swift communication between teams involved.9. Document SOPs, develop knowledge base and training material & additional responsibilities will include actively participating in system level deployments, configuration, testing, troubleshooting, upgrades, R&D, migration and expansion initiatives pertaining to in house developed applications, API integration, FTP\SFTP setup(both mac\windows OS)

Project : TATA PLAY (Indian Client)1. Application support engineer for Tata Play project2. Communicating with Dev Team for code level issues and help for timely resolution3. Performing regularly sanity test and content monitoring and highlight QA team4. First of line contact for end user incidents through chats to drill down the issue to identify its root cause and raising to concern team5. Maintaining Incident resolution within agreed SLA according to priority KB creation and documentation for standardising the process6. Familiar with Fresh service ticketing tool,Logger such Kibana,Jenkins,Comviva(CRM), MyPHPAdmin DB and Mongodb7. Postman for API execution POST,PUT,GET

Project: Cooler Screen1.Work closely with senior teams to translate user's feedback into potentials fixes/enhancements.2. Correctly log incidents and faults, categorize & prioritizes them in line with team procedures.3. Thoroughly document & record problems.4. Identify and suggest possible improvements on procedures.5.Report unresolved issues to the next level of support personnel.6. Do timely follow-up and update client on the status and relevant information.7. Involving in the clients meeting for better understanding the produces and the issues.8. Analyzing the Digital screen to do RC, Health's check and Accuracy review and Broken camera issues for newly installed doors.9. Fetching Data from Power BI tool and analyzing door health on low efficiency doors to do the Quality check of each doors less than 40%.10. Creating Weekly report of Low Efficiency Analysis of Quality process.11. Raising application bug ticket in the Azure portal. 12. Creating tickets in JIRA and coolers tickets portal.

1.Implementation of application. 2. Functional testing with work flow . 3. Test case creation with result. 4. User training activity. coordination with QC and development team to fix the bug. 5. Giving training on the updation of the process/application.

•Data maintenance of Shipping Crew.•Creation of Users with roles on Shipping ERP Applications.•Working on Web application support and data packets synchronized issue.•Managing day to day operations of ERP Software.•Handling team of crewing department.•Working ERP crewing modules and interaction with client for system administrator, problem resolution.• Assist Operational departments to train and instruct users with respect to their specific day-to-day problems, execute corrective action when necessary.•Collaborate with ERP System Analyst,ERP Specialist and IT Quality Assurance to test ERP modules.•Good knowledge of Application practices and procedures and release management processes including source code control and delivery, release documentation, control and communication in accordance with Standard Release management practices

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