Examining customers' appliances and identifying the cause of appliance breakdowns.Providing rough estimates to customers regarding the cost to repair damaged or malfunctioning appliances.Offer a wide range of services from air conditioner, washing machine, and refrigeration problems and help their customers as needed.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsExtensive experience working with Samsung VDI( Virtual Desktop Interface.)Provide direct technical assistance to customers via Visual Support tool.Create Service Order(SO) to assign the in-person engineer visit.Follow communication procedures, guidelines, and company policies.