Komal Kant Email and Phone Number

❖ Collaborate with stakeholders to gather and understand user requirements, ensuring the development and enhancement of reports that meet end-user expectations.❖ Design and maintain reporting tools and applications that support both the strategic and operational needs of the organization. Responsible for creating dashboards and reports for daily, weekly, and monthly tracking.❖ Develop and optimize complex data queries to extract, transform, and load data from operational systems into analytical databases, ensuring data is prepared for meaningful analysis.❖ Conduct thorough testing of new reports and deliverables, performing periodic quality control reviews to ensure accuracy and reliability.

❖ Lead and supervise daily operations, ensuring seamless workflow and adherence to quality standards.❖ Analyzing day-to-day operations data-driven insight, planning, and ad-hoc calls.❖ Collaborate with cross-functional teams to streamline processes and enhance overall efficiency.❖ Implement data-driven strategies to optimize resource allocation and reduce operational costs.❖ Foster a culture of continuous improvement and drive initiatives to enhance team performance.

❖ Successfully led and managed the Central & East cluster team, ensuring seamless operations and fostering a collaborative work environment.❖ Spearheaded a pivotal new initiative, Remote Operations Control (ROC), contributing to enhanced operational efficiency and effectiveness.❖ Earned the highest benchmark score nationwide, achieving a remarkable 4.5/5 rating, showcasing a dedication to excellence and consistent high performance.❖ Demonstrated talent for reducing delivery partner attrition by a substantial 20%, fostering a stable and motivated team.

❖ Successfully managed and sustained a robust fleet within the city, ensuring optimal functionality and performance.❖ Oversaw the fleet to guarantee flawless delivery services for customers, with a specific focus on real-time service levels and adherence to schedules.❖ Accomplished a perfect 100% serviceability, utilized over 60% of the fleet, and significantly minimized overall city rejections to a mere 2%.❖ Strategically expanded operational coverage into new city areas, contributing significantly to improved service reliability and wider geographical reach.❖ Collaborated effectively with the sales team, streamlining production processes for enhanced efficiency.❖ Played a pivotal role in achieving a notable 42.86% increase in order growth while also substantially reducing cancellations to a range of 3-4%.

❖ Successfully initiated and oversaw delivery operations in Hyderabad.❖ Oversaw the end-to-end process of partner onboarding, training, and retention to ensure a consistently sufficient supply aligning with demand.❖ Enforced high standards of performance and efficiency for both the on-field and backend teams, resulting in a remarkable productivity increase from 20% to 90% within half a year.❖ Successfully addressed a significant financial challenge for the company by recovering outstanding arrears exceeding 1 Million.