In my previous role at GM Manufacturing services Pvt. Ltd, I had the opportunity to work as a Technical Support Engineer where I was responsible for understanding and addressing customer queries related to design software. I demonstrated strong communication skills by effectively relaying customer concerns to the appropriate department for resolution, particularly informing PTC about the issues. Building and maintaining customer relationships was a key aspect of my role, and I ensured that the clients felt valued and supported throughout the process. I believe in approaching each query with patience and empathy, ensuring that the customers feel heard and understood. By actively listening to their concerns and providing clear and concise solutions, I was able to enhance customer satisfaction and build trust in the brand's services.My proficiency in programming languages such as C, C++, Java, and understanding of Object-Oriented Programming (OOPs) concepts has been instrumental in my IT Support roles. These languages form the foundation of many software systems, and my ability to write efficient and logical code has allowed me to troubleshoot technical issues effectively. When assisting users with software problems, my knowledge of these languages enables me to analyze code, identify bugs, and provide accurate solutions. Moreover, understanding OOPs concepts has helped me create modular and scalable solutions, improving the overall performance of the systems I support. By combining my programming skills with IT Support, I can offer comprehensive technical assistance to users and ensure smooth operations within the organization.