Function as the primary interface between patient, provider and services team.Co-ordination for conversations from OP To IP and OP to investigations.Counseling of IPD & OPD patients  regarding treatment, procedures, finance and resolving their issues.Liasioning with all departments including front office/billing/TPA/ Panels (CGHS, DGHS etc.)/Nursing/ management.Initial the approval process for referral and and authorization as needed.Quality Management, PNDT documents, TPA documents maintenance, Inventory management,etc.Smooth operations of hospital with all required actions.Team management and maintaining high satisfaction of patients.Maintaining patient safety and privacy with required empathy and ensure zero complaints from patients.

worked in Max hospital, Saket in cardiology department as technologist in both invasive (Cath Lab) and Non invasive Labs. Assisted doctors in Cath lab for procedures like Angiography, Angioplasty, Pacemaker, CRT-D, AICD, Peripheral Angioplasty,EPS,RFA etc. In non invasive Labs performing all technologist task and assist doctors in Echocardiography, Dobutamine stress Echo,TMT, Holter, ECG.There I coordinated the entire department for it's smooth functioning and counsel the patient and family about the different procedures and made all cardiac Reports as well as I m very much familiar with medical terminology and cardiac procedures.PNDT forms maintenance and keeping records for cardiac procedures.In depth Knowledge of different catheters used in cathlab for various procedures.