Komal Sinkar Email & Phone Number

Hamburg, Germany

Single point for contact for Contract Customers for Sales and Service. Arrangements of carry out repairs, trouble shooting, installation, service on navigation and communication (Navcom) equipment on marine vessels of various specifications for contracts customers. Achieve the highest levels of quality and customer satisfaction while conducting repairs, trouble shooting, installation, service on Navcom equipment.During the process, you will promote the core values Passion to Perform, Trust to Act, Act Responsibly and Make it Fun.Key responsibilities:Before attendances -• In-charge of assigned contract customers – “owns” the contract (knows customer contacts, vessels list, prices, equipment’s)• Answer customers’ RFQ: • For MSA/PMA: agree on whether job scope is within contract scope or billable, send quotation (4PS) indicating billable price or in contract scope –Assess BER (Beyond Economical Repair) condition before repairing• Monitoring of the service/parts agreed in the contract - to avoid double deliveries• Arrange the Service in a RH-Port in accordance to the Vessel schedule• Arrange pre-delivery of Spare parts from RH Warehouses when Service will be performed outside of RH portCoordination of attendance• Reassign the service execution towards the service coordination teamPost-attendance• Takes care of timely closing of contracts VSO • Forwarding documents like Service Report to Customer/Navision• Add cost plus entries for billable work• Assist in event of dispute on attendance• Check incoming Invoices (White Vision) • Send out invoices• Timely inform the customer of any upcoming end-of-life equipment in or for the customer to arrange budgetOngoing -• Maintain the vessel list in Navision (vessels acquired or sold)• Maintain the equipment list in NAV (serial numbers, software versions, expiry dates)• Keep a record and send pre-alerts for annuals (3 months before), expiry dates for renewal,

Hamburg, Germany

The service coordinator is making sure that a won job is prepared, executed and invoiced as per the standards of Radio Holland.During the process, the service coordinator is acting within the core values Passion to Perform, Trust to Act, Act Responsibly and Make it Fun • converting the VSQ to VSO (end to end responsibility)• Checking with the vessel agent daily until 48 hrs before the scheduled attendance date. then handing the planning over to the scheduler.• Confirming with scheduler / GRP that an engineer is available for the scheduled service• Ensuring parts will be available/arrive prior to attendance. (via advise orders)• Sending an order confirmation to the customer together with the engineer name and date of attendance• Keeping customer informed of status update prior to boarding• Review the SR before sending out to the customer• Ensuring the SR is sent to the customer within 24 hrs. of receipt, together with a summary if needed of next steps (pertaining to follow up serviceswhere needed)• Ensure all associated costs are allocated to the VSO in alignment with the SR.• Invoice per quote / hrs. on board / part used• Ensure VSO is within margin parameters and close where we can or send to business controller for further investigation where necessary.• Cloning of tickets for follow up services and ensuring re-assigning to Inside Sales for follow up with the customer• Follows up on any service order to close it in time• Coordinator takes the ownership of any warranty case between customer and Radio Holland• As the service coordinator from the account owning entity, you are responsible for updating the equipment list after services in the ERP tool• Register relevant external customer feedback in SharePoint (complaint / compliment)

Maritime City, Dubai, United Arab Emirates

- Installation, commissioning, maintenance and repairs on a wide range of marine electronics, navigation and telecommunications systems and products (on and off shore Vessels, Yacht, Cruise,...)- Reading and Interpretation of Technical and Schematic Drawings for unterstanding the connections.- Function Testing, Problem Analysis, Troubleshooting, service and performing quality assurance checks on designated navigation and communication equipments (Radar, Speed Log, Echo Sounder, ECDIS, Gyrocompass, Chart plotter, GPS, AIS, VHF) in workshop.- Creation and submission of on-field technical reports- Creation and circulation of weekly testing reports- Conducting trainings and workshops for problem solving and report generation within the team.- Ensuring the health and safety requirements during equipment installation on vessels.

Maritime City, Dubai, United Arab Emirates

- Accountable for consistent achievement of the project plan by ensuring optimal planning, allocation & utilization of all resources that include manpower, equipment´s and raw materials.- Accept sales and services request submitted by customers and ensuring timely processing of the requests.- Technical and commercial evaluation of customer requirements and creating quotations for customers- Supplier management for parts procurement and negotiations- Creation of customer presentations- Project coordination for complete customer service Process (Receiving RFQ till invoicing)- Prepare daily invoice reports, monthly job trackers and ensuring the necessary documentation for on time delivery and on time services.- Coordination of after sales activities (customer complaints, customer feedback, customer satisfaction).- Conducting lessons learnt workshops for process improvements.

Dubai, United Arab Emirates

Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.Organizing, attending and participating in stakeholder meetings.Documenting and following up on important actions and decisions from meetings.Preparing necessary presentation materials for meetings.Ensuring project deadlines are met.Determining project changes.Providing administrative support as needed.Undertaking project tasks as required.Developing project strategies.Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.Assess project risks and issues and provide solutions where applicable.Ensure stakeholder views are managed towards the best solution.Chair and facilitate meetings where appropriate and distribute minutes to all project team members.Create a project management calendar for fulfilling each goal and objective.

Master Of Science - Ms, Project Management, Merit

Activities and Societies: 1.Communicate orally via professional presentations. 2. Communicate via professional written reports. 3..

Bachelor Of Engineering - Be, Electronics And Telecommunication, First Class With Distinction(70.2%)

Activities and Societies: volunteer & Representative in college

Diploma, Electronics & Telecommunication Engineering, First Class With Distinction