I am a passionate Individual who believes that whatever happens in life happens for good. I am a positive person by choice and nature. It took me 14 years to understand that each and every customer is different and so is customer service !! My emotional quotient was always high and customers these days always want someone who can listen to their query-complaint. We all live in a world where all your questions are answered by Google ( we are living in AI environment ), however missing on empathy.Over the past 14 years initial 5-6 years, it was all about learning, and then came the implementation part. Since then have always been on the list of achievers " Hall of Fame ", "Employee of the month ", Employee of the Quarter so on and so forth. These were some of the major achievements to be listed on the professional front. I have an Objective while working for any organization I want to add value to the organization with the learning I have attained not to mention that I am always ready to learn and unlearn new things.I have handled various profiles & developed skills to handle difficult as well as different customers.Some of the profiles I have handled are Customer support manager -Corporates sales - Relation ship Manager with cross selling and upgrades - Collection Manager KRA - FTB - STB - TTB - 0-30 Calling@ 90% achievement, Complaint management - closed within SLA - 95% within MTTR , Appellate / Nodal - Grievance redressal.Want to know more about me professionally kindly drop in an email @ komal.abel@gmail.com i shall be happy to talk.
Listed skills include Customer Service, Corporate Communications, Business Development, Team Management, and 9 others.