Komal Dubb, Capm® Email & Phone Number

With a solid background in technical support and administrative roles, I am currently a Senior Technical Support Engineer at D3 Security. In this role, I have excelled in resolving user problems related to software and hardware applications, achieving a 90% customer satisfaction rating. My expertise in implementing call logging systems and conducting vulnerability assessments has led to a 50% reduction in cyber threats and a 20% increase in customer satisfaction. My role also involves managing technical support for a range of technologies, maintaining high standards of user satisfaction and problem resolution.I hold a Postgraduate Diploma in Computer & Information Systems from Douglas College, where I focused on Data Analytics. My coursework in Business Analytics, Network Security, and Software Engineering has provided me with a robust foundation in technology and analytical skills, further supporting my roles in both technical and administrative capacities. My academic background is complemented by practical experience in handling complex data and project management tasks.In addition to my educational achievements, I am certified in Cybersecurity (CC) by ISC2, which has equipped me with advanced skills in threat analysis and risk management. I am also a Certified Associate in Project Management (CAPM) from PMI, which underscores my proficiency in project planning, scheduling, and resource allocation. These certifications validate my ability to handle intricate technical and project management challenges effectively.I am passionate about leveraging my skills to drive continuous improvement and deliver high-quality solutions. As a proactive and detail-oriented professional, I am committed to enhancing operational efficiency and customer satisfaction. I look forward to connecting with industry peers and exploring new opportunities in IT, Healthcare, and Cybersecurity.