• Review patient chart to ensure completeness and accuracy of information. Perform testing required by type of exam scheduled, patient complaint and history.• Act as scribe while physician examines patient entering data into electronic medical records or handwrites in paper chart, oversees patient flow.• Update and maintain patients’ health records; assist patients with initial paperwork• Maintain cleanliness and orderliness of exam rooms during the work day.• Complies with all… Show more • Review patient chart to ensure completeness and accuracy of information. Perform testing required by type of exam scheduled, patient complaint and history.• Act as scribe while physician examines patient entering data into electronic medical records or handwrites in paper chart, oversees patient flow.• Update and maintain patients’ health records; assist patients with initial paperwork• Maintain cleanliness and orderliness of exam rooms during the work day.• Complies with all practice procedures and protocols. Complies with all regulations. Understand and accept responsibility to report potential or suspected errors to supervisor.• Maintain positive attitude consisting of cooperation, self-motivation, courtesy, and professionalism.• Receive Cash Payment & Sharing Receipts.• Impart training new staff by providing them proper training equipment and coordinating with them.• Implement the procedures among the staff members and helping them in understanding the criteria of job.• Address & resolve the queries via attending telephonic calls.• Answer emails and keeping a track on queries.• File Indent and ordering office supplies depending on the requirement of particular departments.• Book appointments on call and directing them with correct guidance in order to get solution for their issue.• Greet Visitors and direct them to service area.• Distribute the telephonic and electronic queries to the concern department.• Assist understanding the software and suggesting points to improvise the quality size font.• Schedule patients visit and answer pre-visit queries.• Share estimate related to different surgeries and handling OPD billing. Show less

• Attended to walk in customers and provided good customer service• Provided timely response to customer feedback or enquiries• Attended to customers’ email and phone enquiries professionally and amicably• Suggested them doctors according to their eye problems.• Fixed appointment at different centers accordingly; addressed & resolved telephonic patient queries related to Eye.• Worked in close collaboration with at centers and with doctors to solve patient… Show more • Attended to walk in customers and provided good customer service• Provided timely response to customer feedback or enquiries• Attended to customers’ email and phone enquiries professionally and amicably• Suggested them doctors according to their eye problems.• Fixed appointment at different centers accordingly; addressed & resolved telephonic patient queries related to Eye.• Worked in close collaboration with at centers and with doctors to solve patient queries.• Managed patients of all center’s; assited them on OPD charges at different centers’.• Ensured sharing of correct information regarding doctor’s availability and their timings.Lasik/Specs Removal Surgeries and ICL Counseling:• Educated patient on the different Lasik procedures.• Defined them the reason behind variation in price of the surgeries.• Fixed appointment as per their convenience and doctor’s availability. Cataract Counseling:• Educated them on different techniques of:o Cataract surgeries available.o Types of lens available us and their charges.• Made them understand difference between glaucoma & cataract and guided accordingly. Show less

Key Client Handled: eBay, The E-Commerce Corporation