Operations Manager - Define Resource Planning and Requirement Gathering from a critical Swiss based bank as client.- Involved in the Project Bid phase with BA to get the client deal of approximately 2.5 million$ closed successfully.- Responsible for Project Scoping, Requirement Gathering, Planning and estimation of project key milestones.- Ensuring Resources On boarding for the project to meet the client timelines to kick off the project start date.- Collaborate with the transition manager to make the team ready for Client Knowledge transition smoothly.- Handled Security Operations team (SOC) to stream line their requirements and expectation management with the Client side.- Worked independently and autonomously on various client based presentations and requirements along with handling a team of 8 SME’s in India and 2 SME’s in Zurich Switzerland.Knowledge Manager (Operational Knowledge Management)- Identifying and finalizing the Priority documents for technical writing for OKM.- Handled the team to successfully migrate 3000+ documents to newly adapted Right Answers Solution.- Rigorous coordination and collaboration with Contents owners, SME, Operational teams and Process Owners.Regional Deputy of OKM Process Manager – APAC/EMEA- Customer and Stakeholder Management- Defect Management / User escalations- 1st management contact for Regional Ops teams Representing OKM Community- Representing GSO as Right Answers Subject Matter- Technical requirements / specifications- Representing GSO in SIT/UAT testing- Defect ManagementDriving bi-yearly OKM review process- Objective Setting with OKM Process Manager and ad hoc project team- Definition of review Work packages (run book, identification of stakeholders/SME, effort evaluation, resource Allocation).

- Maintenance of Data warehouse applications processing in 24X7 Production Support.- Installation and Up-gradation of SQL Server. Installation of Patches and Updates for OS and SQL Server in Production Environment.- Managing Backup and maintenance of all the databases under the Data Warehouses. Writing procedures /DTS Packages/Jobs for Task automation.- Analyzing and debugging Data Issues in the applications and come up with the Root cause analysis for further investigation and solution.- Ensure availability and stability of the production and development environments by implementing various maintenance and improvement methodologies.- Have been instrumental in handling 24/7 On Call Support for the team in order to provide global and over the clock support to the customers.

- Coordinating and leading Security IT Audit Project for all the enterprise level SQL Servers to help the databases and Servers be Audit Compliant.- Define framework to run internal/external Audits for SQL Server best practices standards in line with Audit Dept.- Generating and monitoring SQL Server Audit reports for Audit non-compliance.- Creating Best Practices checklist for new Server work orders to design servers with company approved standards.- Documentation and Publishing of Audit Guidelines.

- Managed Migration of 1000 DEV and 2000 PROD SQL Server Databases from 2005 to 2008 for the Global Deere databases.- Rigorous Coordination and Collaboration with Application Contacts and Business Owners, server and database teams.- Timeline and Schedule Negotiation with Various John Deere Business Units.- Troubleshooting various application and business related issues.