Komal M. Email & Phone Number

North York, Ontario, Canada

- Acted as a client advocate internally, represented client needs and ensured they are addressed across relevant teams.- Attended weekly meetings with the client to discuss campaign performance and to nurture relationship with them.- Worked with senior leadership teams to establish alignment of campaign objectives including attrition, compliance, complaints and all other pertinent KPIs across each campaign and report against them.- Analyzed weekly campaign results and data to identify and present "value-add" opportunities during client interactions.- Served as the primary communication lead with the client on behalf of Data, IT, Field Sales, and Finance, ensuring clear, coordinated messaging across all departments.- Facilitated client decision-making by offering proactive, mutually beneficial solutions in areas like product mix, territory usage, COA's, gear/swag and campaign metrics.- Translated client requirements and assessed potential business impacts, providing data-driven recommendations to align with client goals.- Provide weekly campaign health pdates to leadership, including performance highlights and challenges, and work with internal stakeholders to optimize outcomes.

• Generated and qualified new leads• Nurtured warm prospects and developed and maintained relationships with leads• Improved upon current sales process• Built trust and credibility with nonprofits, charities, and corporations• Set up meetings between prospective customers to close the sales• Participated in recurring sales meetings to discuss both status and opportunities• Participated in partnership meetings with the CEO• Delivered high-quality customer experiences• Prepared and delivered sales presentations to prospective clients• Closed deals and signed up users to Geenees• Created Knowledge Base articles for the clients ensuring continuous support after onboarding• Onboarded clients after the signup and walked them through the platform in detail• Used Hubspot to track and maintain customer relationships• Created resources and shareable documents on Canva• Worked closely with Customer Service and Product Success to ensure a good experience for users

Waterloo, Ontario, Canada

• Supporting CARBONITE (OpenText) accounts for their Cloud Services via phone and email.• Support Carbonite cloud backup and data protection software on PC’s, Servers, and a wide variety of infrastructure.• Gather information/data from clients and determine the issue by analyzing the symptoms to identify the underlying problem.• Escalating the issue to internal engineering teams by analyzing the problem and logs.• Upselling new services and working with cross- sell and revenue generation.• Perform root cause analysis and if a resolution is not currently available, provide temporary relief while working with Software Development on a permanent solution. • Support customers and providing troubleshooting strategies under conditions of critical severity with very large enterprise customers and/or mission critical organizations• Assisted Team Managers in projects and pilot programs to test new processes for supporting customers• Submitted changes and new articles for the Knowledge Centered Service(KCS) to improve the content of Knowledge Based articles.

Melbourne, Victoria, Australia

• Trained 2 new employees each month in procedures, policies, and job duties to maximize team performance.• Educated customers on special pricing opportunities and company offerings, thereby increasing sales.• Interacted with 60+ customers an hour while providing best customer service in a fast paced and high- demand work setting.• Cultivated impactful relationships with customers and drove business development by having fun and meaningful conversations with the customers.• Interacted with diverse customers daily, providing exceptional customer service and broadened the client network by 10% in a year.

Melbourne, Australia

• Supported principal investigators during research into emerging e-payments in South Asia thereby getting results 2 times faster.• Prepared tables, graphs, fact sheets and written reports summarizing research results to aid the researchers in getting a better understanding of data.• Analysed large datasets using MS Excel, developed recommendations, and presented findings to support the research.

Hyderabad ,Telangana , India

• Automated a daily manual job that earlier consumed 10 minutes, thereby increasing work efficiency, and created a base code for further automation tasks.• Created a banking website in .NET technology that could generate 50+ banking reports in less than 5 seconds, thereby increasing employee efficiency by 30%.• Collected customer requirements for the project, worked on their validation, translated them into user stories, and worked on delivery plans with the team.• Created acceptance criteria for the user stories while working closely with the testing team for efficient User acceptance testing and to fix all the bugs.• Performed risk analysis and created a response plan to proactively manage it• Collaborated with the Project Manager and our team of six members to work in a fast-paced environment while meeting tight delivery deadlines and maintaining the team’s backlog.

Greater Delhi Area

• Created a website- Online Resume System enabling students to upload their resumes online onto the college website using .NET technology, thereby reducing the manual task efforts by 100%.• Designed the front-end using HTML to provide good visual appearance to the website and the database management using MySQL.

Graduate Certificate, Global Business Management

Master'S Degree, Master Of Business Information Systems And Management

Bachelor'S, Electronics And Communications Engineering, Gpa: 3