Komalpreet Kaur Email & Phone Number

North Sydney, New South Wales, Australia

• Perform hardware troubleshooting to diagnose and resolve technical issues.• Image laptops for engineering purposes, ensuring they are properly configured for use in the Engineering environment.• Conduct software troubleshooting, addressing problems related to camera functionality, audio output, and cellular connectivity.• Utilize network troubleshooting techniques to identify and resolve connectivity issues.• Efficiently handle and resolve tickets… Show more • Perform hardware troubleshooting to diagnose and resolve technical issues.• Image laptops for engineering purposes, ensuring they are properly configured for use in the Engineering environment.• Conduct software troubleshooting, addressing problems related to camera functionality, audio output, and cellular connectivity.• Utilize network troubleshooting techniques to identify and resolve connectivity issues.• Efficiently handle and resolve tickets using the SNOW (Service Now) ticketing system, providing support to the engineering, legal and utilities department.• Utilize Microsoft Endpoint Configuration Manager (SCCM) for software deployment and management.• Proficiency in software deployment in SCCM.• Collaborate with Microsoft Azure to ensure smooth integration and functioning of cloud-based services.• Manage user accounts and permissions in Active Directory and drivers update.• Multifactor authentication and mapping of drives for access purposes. Show less

Ingleburn, New South Wales, Australia

• Effectively handle inbound and outbound calls, and emails to provide exceptional customer service.• Maintain a positive and friendly demeanour while assisting customers with their inquiries or concerns.• Managing accounts and invoicing system using Quickbooks and Xero.• Successfully resolve issues related to various products, ensuring customer satisfaction.• Collaborate closely with the team to share insights and provide seamless customer… Show more • Effectively handle inbound and outbound calls, and emails to provide exceptional customer service.• Maintain a positive and friendly demeanour while assisting customers with their inquiries or concerns.• Managing accounts and invoicing system using Quickbooks and Xero.• Successfully resolve issues related to various products, ensuring customer satisfaction.• Collaborate closely with the team to share insights and provide seamless customer experiences.• Manufacturing and printing flyers, pamphlets, signage and supporting company to reach its sale targets using KPI’s. Show less

Moorebank, New South Wales

• Welcomed and directed customers as they entered the store, providing a positive first impression.• Assisting customers in sending money overseas via Western Union, Moneygram and RIA.• Receiving parcels, sorting them and dispatch of parcels.• Listened attentively to customer feedback and relayed it to the store manager for consideration.• Kept customers informed about the latest discounts and special offers, enhancing their shopping experience.• Managed product… Show more • Welcomed and directed customers as they entered the store, providing a positive first impression.• Assisting customers in sending money overseas via Western Union, Moneygram and RIA.• Receiving parcels, sorting them and dispatch of parcels.• Listened attentively to customer feedback and relayed it to the store manager for consideration.• Kept customers informed about the latest discounts and special offers, enhancing their shopping experience.• Managed product returns, ensuring adherence to company policies and customer satisfaction.• Maintained inventory and ensured shelves were continuously stocked for easy customer access.• Actively cross-sold products to customers, maximizing sales opportunities.• Assisted with cash register operations, ensuring accurate and efficient transactions.• Oversee staff, including training, scheduling, stock ordering, and opening/closing the store. Show less

Chandigarh

• Asking probing questions to determine service needs and accurately input information into electronic systems.• Consulted with customers to determine best methods to resolve service and billing issues.• Educated customers on special pricing opportunities and company offerings.• De-escalated problematic customer concerns maintaining calm, friendly demeanor.• Cultivated impactful relationships with customers and drove business development by delivering… Show more • Asking probing questions to determine service needs and accurately input information into electronic systems.• Consulted with customers to determine best methods to resolve service and billing issues.• Educated customers on special pricing opportunities and company offerings.• De-escalated problematic customer concerns maintaining calm, friendly demeanor.• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.• Answered 70+ inbound calls per day and directed to designated individuals or departments. Show less

Professional Year, Information Technology

Master In Applied Information Technology, Information Technology, Gpa 5.67

Master Of Information Technology, Information Technology