Komal Saxena Email & Phone Number

Noida, Uttar Pradesh, India

New Delhi Area, India

 Managing engagement with regards to account expansion and contracts. Client Advocacy within our internal organization to ensure Client’s interest is addressed. Handled P&L for my responsible organization unit of over 10 MUS$ annual revenue for 3 years and have been a part of YoY 15% growth journey for the same Develops and implements process and procedures to improve operational efficiency Managing control system to manage invoice and fulfillment of the same in a timely manner. Oversees cross functional work areas targeted to resolve issues raised by customers. Scheduling periodic meeting with Client to review Engagement proactively Scheduling periodic meeting with Client to review Engagement proactively Instrumental in initiating now projects and stabilizing them. Effect transition of projects to Delivery team.Product/Program Management Product Synopsis: This product is most suited for North America market where it helps Collection Agencies and Law firms to focus on account receivables and creditor rights by automating collection and case management end to end. Over a period over 3 years, the customer base is increased by 100% and drove realizations up. Product Feature Management: I have integrated customers into my product journey by creating client councils and collaboratively defined product journey, driving back a strong outside in perspective.Client Operations: Create Solution to Operation capability for my product. Setup tiered support organization enabling clients to be supported 24x7 though a shared services delivery model.Professional Services: Define the on boarding models for client. On boarding clients to my product platform. Data Migration, adapting deployment scenarios to Infrastructure, Security and Business Continuity objectives.

Noida

Currently Responsible for client engagement/management • Partnering with the client to develop mutually benefitting, trust based, effective lasting effective engagements• Work proactively to develop and maintain a detailed understanding of the clients business needs within their IT portfolio.• Gain insights and offer solutions, insights and provide the support needed to grow the client's business.• Identify and take ownership of issues and work with colleagues across the organisation to implement fit for purpose solutions to secure the existing business and increase revenue earning opportunities. • Building on relationships with potential and existing clients and be responsible for the business development.• Enhance customer outreach in a manner which ensures customer retention and high $ renewal rates measured quarterly• Work closely with a geographically distributed virtual matrix teams across multiple business verticals and functions, including sales. • Contributing client information, intelligence, insights and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and client service standards; taking ownership for issues and ensuring they are resolved to a satisfactory resolution in the eyes of the client; completing audits; identifying trends; determining system improvements and implementing changes. • Assure delivery of services in line with or exceeding client’s expectations or operational / service success criteria's throughout the relationship lifecycle .• Ensure timely, consistent and, accurate responses to client queries, escalations, concerns or complaints

Noida Area, India

M.C.A

B.Sc, Physics (Hons)

Physics (Hons)

Xii, Chemistry, Physics, Maths,Biology And English