Providing exceptional technical support and customer service by handling support requests, diagnosing and resolving technical issues, and ensuring smooth system and product operations.Responding to customer inquiries via telephone calls, callbacks, emails, and help desk requests, providing timely and accurate solutions.Managing the entire incident lifecycle, assisting with troubleshooting and issue resolution, reading contracts to customers over calls, and participating in team meetings.Analyzing and diagnosing complex problems, escalating unresolved issues, maintaining up-to-date product knowledge, monitoring compliance requirements, and handling escalations to support IT department objectives.

- Conducted collections calls, negotiating and collecting payments from delinquent customers.- Responded to customer inquiries and resolved issues related to their accounts.- Assisted with data entry and updating customer records.- Managed a portfolio of accounts, increased revenue by 15% through cross-selling and up-selling.

- Managed daily operations, ensuring that all procedures were followed, and the restaurant wasrunning smoothly.- Trained and coached crew members, ensuring they understood their roles and responsibilities.- Assisted with inventory management and ordering supplies.- Managed and supervised a team of 10 crew members and ensured smooth operations duringshifts.

- Provided world-class customer service through social media platforms such as Facebook,Instagram, and Twitter, responding to customer inquiries and resolving complaints promptly andefficiently.- Maintained a high level of product knowledge and assisted customers in selecting and purchasingproducts.- Conducted market research to identify emerging trends and customer preferences.