Komal Shah Email & Phone Number

Sydney, Nsw, Au

Responsible for the portfolio of projects that will help propel the partner systems/processes forward. Managing a team of Business Process Analysts within the US and a team of Shared Services Operations staff in Manila. Holistically we are tasked with improving the business processes and tools that are used by internal sales teams and our partners Globally while providing back office partner operations and support.

San Francisco, California, Us

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. In this role, I was helping drive long-term initiative goals and the programmatic infrastructure to help guide how Twilio engages with Technology partners (ISVs, Integration Partners, Platform, and Marketplace partners). In the short time I was at Twilio, I was helping internal teams rethink how a partner program can drive business for Twilio, our customers and our partners from a process and enablement perspective.

Santa Cruz, California, Us

Global partner operations lead during the integration of two separate partner programs, tools, and systems. Major project emphasis on Salesforce, POS collection, EDI implementations, Oracle merger, PRM launch, and Distributor rationalization) which would drive the ability to integrate the Polycom and Plantronics partner programs for FY 2021. I lead a Global team with an eye on partner process innovation to increase partner engagement and channel revenues. This team has a key seat at the table working cross-functionally to drive change management focused on increasing Partner Program ROI while ensuring we drive an executable global design of cross-functional tools, policies and compliance enabling the success of 15,000+ channel partners. • Oversee the management of channel analytics and reporting dashboards, partner compliance.• Manage online marketplace compliance within the B2C channel to reduce channel conflict• Product owner for the Salesforce partner integrations scrum team working in an agile methodology• My team serves as channel business leads for Salesforce, POS collection, EDI implementations, Oracle platform consolidation, PRM launch, and distributor rationalization

San Jose, California, Us

Channel thought leader acting as a collaborative problem-solver, who not only understands the numbers, but also the broader business context around them. Highly analytical with the ability to synthesize data and make sound business recommendations to management. • Worked with executive and cross functional leadership to drive increased engagement within the channel partner community • Proactively diagnosed the analytical requirements of the worldwide channel partner organizations to improve channel sales productivity• Developed reporting tools to drive pipeline and forecasting management for channel field reps• Designed innovative reporting dashboards which provided sales a view into partner productivity using Qlik that tracked KPIs to monitor and report partner productivity and efficiency metrics within key partner programs (Deal Registration, Partner Certification, Partner Onboarding, Partner Compliance Monitoring, etc)• Manage a team of three responsible for channel analytics and reporting, channel partner compliance, Channel Anti-Corruption Policy, MDF program design, deal registration operations, gray market activities, and channel support for 2,500 partners within the Americas representing >$500 million in partner revenues• Assisted in the launch of new products and initiatives to ensure channel partners needs were addressed via innovative partner promotions/product launches globally• Global channel lead on cross-functional projects to improve IT infrastructure and sales tools, including project management, developing and prioritizing business requirements, testing, and training users, resulting in successful launch of multiple improvements in partner program tools such as deal registration, partner program application simplification, partner certification reporting improvements, improved partner management by distributors, etc

New York, Ny, Us

Rapidly growing e-commerce business in midtown Manhattan with a unique and distinctive marketing approach in the online space within the categories of computers, consumer electronics, personal care/fitness, luggage, outdoor, fishing, mattresses, and more. Reporting directly to CEO, key accomplishments included reporting tools, implementing inventory management controls, and increasing Vendor MDF. My team of buyers, product content editors and merchandisers hosted multiple FactoryOutletStore microsites and PPC/SEO, and marketplaces (Amazon, Newegg, Jet, etc.) ● On-boarded 25 new suppliers who extended our dropship network drastically improving shipping SLAs● Launched new product categories of PC Hardware, Luggage, Shoes, Perfume, and Elderly Homecare● Sponsored initiative to implement EDI feeds with distributors. Reduced customer service issues 10-fold

International Wholesale Club is an offshoot of International Market, which had it's beginnings in 1979. For 35+ years, International Market has served the local area as the premier place to shop for foods and items from around the world. International Wholesale Club (IWC) branched off 10+ years ago to sell directly to convenience stores, restaurants, gas stations, and tobacco stores. International Wholesale Club (IWC) is Louisiana's largest cash and carry supplier, with over 120,000 sq. ft. of warehouse space, servicing independently-owned/operated convenience stores, restaurants, gas stations, and tobacco retailers. I managed day to day customer interactions and assisted in the creation of a mobile application to enhance purchasing capabilities for delivery customers, while also focusing on driving down organizational expense by negotiating product costs and tackling accounts receivable issues.● Launched a mobile scanner application to improve purchasing capabilities for wholesale delivery customers

Irvine, California, Us

Oversaw channel promotions and programs. Created promotion materials to promote D-Link in the channel. Worked with distributors to monitor inventory levels vs customer demand while monitoring excess inventory● Implemented an online deal registration tool to increase our partner led pipeline visibility ● Designed and implemented e-tail/distribution/channel/DMR partner promotions● Managed the online ecommerce website to maintain channel pricing parity

El Segundo, Ca, Us

Managed $35M of on-hand inventory and over 300.000 additional skus available in a Virtual Warehouse model. Managed distributor relationships, direct manufacturer terms and negotiations via a staff of 21 buyers onsite and assistant buyers located remotely. Led the launch of phase 2 of custom-built purchasing applications. Directed improvements in EDI integrations with a focus on process enhancements to improve purchasing KPI’s.Operational Highlights:• Led inventory turn improvement from 36% from 31% by improving business logic for purchasing application.• Cut aged inventory over 40% between September to December 2006 using marketing and promotions.• Boosted department SLAs to sales and advanced them to a 95% 4 hour response metric via an online response tool.• Product Owner authoring BRD and implementing a custom-built purchasing application,

El Segundo, Ca, Us

Selected to lead the start-up of OSRP, LLC, the first venture for PC Mall overseas, located in Manila, Philippines. Moved to Manila to serve as the sole US officer and was in charge opening up the office which served as a call center and back office operation. Over a period of 14 months, hired and led a team of 350+ employees that interacted with every US department from sales to accounting. Also directly managed an internet marketing group. Operational Highlights:• Improved website merchandising which helped increase sales by 150% in just 12 months.• Established a tactical affiliate/SEO/SEM implementation plan, oversaw web site properties and operations for 300,000 SKUs, enhanced efficiencies by improving product content and establishing pricing rules• Worked with outside partners like PriceGrabber, Channel Intelligence, and Commission Junction to increase online traffic. • Led two 600 square meter building expansions. Involved in all facets of operations from proposal review to building permit acquisition.

El Segundo, Ca, Us

Accelerated the company’s networking hardware, storage, printer, monitor and peripherals category growth through the development and implementation of innovative/successful market penetration strategies. Managed the team’s overall operations, which included a $1-2M quarterly marketing budget, managing $10M on-hand inventory monthly, as well as product pricing, category analysis and vendor negotiations. Boosted the department’s profitability, margins and attach rates and met or exceeded procurement profitability expectations. Led the launch of phase 1 of custom-built purchasing applications.Operational Highlights:• Managed a team of 10 Vendor Product Champs, Purchasing Managers, and Product Content Managers. • Boosted sales from $110M to $187M in 3 years within the networking hardware and storage categories.• Managed the P&L and a $300+ million revenue goal for the product categories of: LAN & WAN hardware, security hardware, wireless, power, cabling, storage, projectors, printers, scanners, monitors, Consumer electronics, and peripherals.• Increased overall sales of enterprise storage from 1% to 4% of overall company sales in fewer than 3 years.• Stimulated inventory turns from 24 to 39 turns by 2002 and reduced aged inventory levels from 47% to 31% in 14 months.• Responsible for the product content for 200,000+ skus. • Redesigned the company intranet site in 2001 to focus on sales and marketing tools.

Developed the business plan/model for eLinux.com, a new subsidiary of PC Mall focused on selling Linux solutions to the SMB and Fortune 1000. Hired a marketing department to capture sales through print, online marketing and strategic manufacturer/community relationships. Created a website to promote product sales and hosted community forums and provided technical resources that increased Linux OS visibility. Participated in trade shows and improved vendor relationships to foster visibility of Linux in the IT world.• Rocketed sales by 600% through a strategic partnership between Compaq and Linux. • Created a specialized 68-page Compaq/eLinux.com catalog that fostered aggressive sales.

Managed the overall purchasing and marketing functions for the networking hardware products division. Played a significant role in the category’s growth to 6% of total sales. Boosted sales through strategic marketing initiatives for partners such as Cisco, 3Com, Netgear, Linksys, and others. Drove initiatives focused on value-added services and ROI in the areas of website sales, catalogs and direct mail. Managed product procurement: pricing, negotiations, inventory, technical pricing and bidding.Operational Highlights:Managed the overall purchasing and marketing functions for the networking hardware products division. Played a significant role in the category’s growth to 6% of total sales. Boosted sales through strategic marketing initiatives for partners such as Cisco, 3Com, Netgear, Linksys, and others. Drove initiatives focused on value-added services and ROI in the areas of website sales, catalogs and direct mail. Managed product procurement: pricing, negotiations, inventory, technical pricing and bidding.• Produced inventory turns that moved from 7 to 15 turns in one year.• Drove sales to $28M in the consumer, corporate, SMB and government/education areas.• Advanced sales across the category while cutting staff from 5 to 1 through consolidation.• Developed a strategic plan that focused on growth, sales, training and marketing. Devised an innovative sales/networking hardware training program, a 30 day “boot camp” initiative focused on hardware selling techniques for more than 200 sales reps.

Sought high levels of customer satisfaction among national accounts customers by providing sales support for 11 account executives. Developed a set of Drop Ship product procurement procedures implemented company-wide.