SCRUM Master for SailPoint development team. Currently modernizing access request system by migrating requesting process from Appian to SailPoint IdentityIQ. Development of onboarding project plan, facilitate SCRUM, align to Agile methodology.Lead the deployment and configuration of SailPoint IdentityIQ, including Salesforce and Zscaler connectors, joiner and conversion workflows, native change detection for Active Directory, training validation, sand ServiceNow integration.Developed comprehensive documentation and training materials for end-users and IT staff, facilitating knowledge transfer and system adoption.Role development and role mining. Have developed roles with various assignment logic configuration. Onboarded 300+ roles from SQL table to SailPoint IdentityIQ.Supporting Quality Assurance team to resolve end-user tickets and system bugs.Developed application architecture documentation and business disaster recovery documentation.Develop and maintain custom reports for Salesforce and QA team.Lead custom entitlement configuration enhancement to support multiple approver levels, approval skips, and entitlement certification.Involved in all aspects of development as development lead.Enrolled in GDMS Leadership Program training and have completed 10+ hours of leadership training.

All duties listed for SailPoint Developer @ The Computer Merchant apply to this role.

Involved in all aspects of development within SailPoint IIQ. Facilitate meetings, gather requirements for SailPoint enhancements, map SailPoint Life Cycle Events, design and develop enhancements.Maintain SailPoint IdentityIQ instance with 10,000+ identities, multiple system connectors, and 10,000+ native entitlements.Experienced in application connector configuration, life-cycle events, role-based access control, rules and provisioning policies.Developed custom rules to clean stuck workflows, enable/disable roles via script, resend notification emails, and other operational duties.Maintain IIQ servers, application version control (GitLab), patches and upgrades to SailPoint, as well as correcting data flow issues from authoritative source. Upgraded SailPoint to 8.3, 8.4 and have applied patch 1.Work with operational/technical support IAM team to troubleshoot and resolve bug/fixes within SailPoint IIQ. Administer and provision user accounts as needed.Experienced in SailPoint installation, certificate updates, and Tomcat Configuration; all aspects of server maintenance for SailPoint IIQ.Configured server files, tomcat configuration files, JVM configuration for SailPoint IdentityIQ instance.

Administer learning portal (used for online training) for California.Act as a liaison between vendors and California POST.Tier 3 help desk support lead for learning portal issues.Project manager for Instructor Led Online Project.Project manager for PAL process.As a project manager, facilitate meetings with various teams; create requirements for projects based on feedback from user groups/SMEs in the field.Developed documentation for testing, wireframes for development, and update and design web pages.Work to solve bug/fixes within the LMS and work to make enhancements to application.Aid in the creation of courseware within Learning Management System.Run usage reports for statistical analysis.

Assist employees in troubleshooting issues with iOS and provide solutions in both hardware and software. Ticketing within ServiceNow.Issues involve network connectivity issues, hardware replacement, provisioning of devices, and pushing updates to devices (iPads, iPods, and Printers).Goal is to provide excellent customer service, fulfill SLA’s, create and resolve tickets. 90% of calls are typically resolved by technician without escalation.

Manage multiple systems and applications within the realm of Raley’s grocery stores.Assist employees in troubleshooting various issues with hardware and software.Worked alongside networking, client services and point of sale teams.

Worked within SailPoint IdentityIQ.Gained experience working within active directory.Created scripts to automate processes, conducted testing for patch updates, and troubleshooted other issues.Used HTML to design email templates.

Provided customers with an excellent customer service experience.Aided customers in finding a complete solution that fit their needs and built a relationship with the company.Became an expert in communications and gained valuable sales experience.

Assisted students in an extracurricular program designed to build Math and English skills.Taught problem solving skills that will aid students inside and outside classrooms.Learned how to be patient and learned better time management.

Aided the office staff with simple tasks, such as making phone calls, filing paperwork, and organizing class materials.Assisted teachers in classrooms; helped students with classwork and helped facilitate activities.Watched over children during recess, lunch, and after school.