Komang Agustyasuastika Email and Phone Number

Taking care of Windows Server patching based on Microsoft Security Bulletin by going through defined process of RFC (Request for Change) on Data Center and Disaster Recovery Center.Working closely with Microsoft Global Technical Support Center providing solution on customer issues including Windows Server 2003/2008/2008R2/2012/2012R2, Active Directory, DNS Server, DHCP Server, IIS 6/7/8 Web Server, SQL Server 2005/2008/2012, Exchange 2007 Mail Server, Windows Server Clusters, Hyper-V… Show more Taking care of Windows Server patching based on Microsoft Security Bulletin by going through defined process of RFC (Request for Change) on Data Center and Disaster Recovery Center.Working closely with Microsoft Global Technical Support Center providing solution on customer issues including Windows Server 2003/2008/2008R2/2012/2012R2, Active Directory, DNS Server, DHCP Server, IIS 6/7/8 Web Server, SQL Server 2005/2008/2012, Exchange 2007 Mail Server, Windows Server Clusters, Hyper-V Virtualization.Provide best practices related to Information Security including Microsoft Forefront Threat Management Gateway 2010 (Forefront TMG), Firewall configuration on OS level and Security/Critical Update for Standard Operating Environment (SOE) Desktop Image.Manage escalations to the Service Delivery Manager and Support Practice Managers as needed.Identify opportunities for proactive engagements to reduce frequency and duration of incidents.Assist SDM in delivery of proactive scheduling to ensure pre-requisite requirements completed on time.Document Case usage history and progress. Show less

Managing IT infrastructure at Microsoft Indonesia.  Provide High Level Guidelines to users to use the right technologies and solutions (Office Live Meeting, Audio Conferencing, VTC, IT tools).  Provide High Level Guidelines for VIP and VVIP for IT Solutions.  Deliver the Everyday productivity & Education to users.  Monitoring network (Wired & Wireless) security (Internet-Intranet).  Deliver the New Employee Orientation on IT environment for new… Show more Managing IT infrastructure at Microsoft Indonesia.  Provide High Level Guidelines to users to use the right technologies and solutions (Office Live Meeting, Audio Conferencing, VTC, IT tools).  Provide High Level Guidelines for VIP and VVIP for IT Solutions.  Deliver the Everyday productivity & Education to users.  Monitoring network (Wired & Wireless) security (Internet-Intranet).  Deliver the New Employee Orientation on IT environment for new Employee.  Working closely with IT Regional to implement the IT Infrastructure.  Provide High Level Guidelines to IT Helpdesk.  Perform tier 1 and “smart-hand” activities on cabling, LAN and Server Issues.  Handling and Troubleshooting related with Server problems and Desktop in Windows Environment (Windows XP, Vista, 7, Office 2007, Office 2010), Anti-Virus, ISA Firewall and Active directory.  Provide structured cabling support and ad-hoc port.  Managing Vendor List that has related to IT environment. Show less

To manage the in-house support and Client Infrastructure services at Microsoft Indonesia for 200 users which includes front line and remote support of all software and hardware related issues.This is an autonomous role where I am responsible for all day to day issues and reports to the ANZ-SEA IT Helpdesk Lead.  Handling and Troubleshooting related with Desktop in Windows Environment (Windows XP, Vista, 7, Office 2007, Office 2010).  Analyzing network problem… Show more To manage the in-house support and Client Infrastructure services at Microsoft Indonesia for 200 users which includes front line and remote support of all software and hardware related issues.This is an autonomous role where I am responsible for all day to day issues and reports to the ANZ-SEA IT Helpdesk Lead.  Handling and Troubleshooting related with Desktop in Windows Environment (Windows XP, Vista, 7, Office 2007, Office 2010).  Analyzing network problem intranet/internet and finding the solution.  Troubleshooting and maintenance on PABX system/simple task (change phone display name, reset the password and moving desk).  To constantly meet agreed KPI’s and to improve the range and quality of services we provide to ensure maximum customer satisfaction by being responsive and pro-active. Show less

Provided onsite technical support for software and hardware including servers, storage and networking equipment. Installed, troubleshot and maintained an extensive variety of products and Equipment.Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.Provided Network and Desktop Support to World Bank Group (IFC), Energizer, Astra Daihatsu Motor (Back Line Support).  Managing Windows Server 2008 with Active Directory… Show more Provided onsite technical support for software and hardware including servers, storage and networking equipment. Installed, troubleshot and maintained an extensive variety of products and Equipment.Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.Provided Network and Desktop Support to World Bank Group (IFC), Energizer, Astra Daihatsu Motor (Back Line Support).  Managing Windows Server 2008 with Active Directory Integration, DNS, WINS and Disk quota management on client site.  Network & Server Configuration Submarine Line Terminal Equipment (SLTE) Telkom Indonesia Project (Backbone Submarine Cable System). Show less

Configured and Deployed (including setup and data migration) more than 1000 GIL3 (Chevron Common Operating Environment) PC.  Provided Post-migration support, validated that each end user was successfully migrated and answered all post-migration questions. Managing Windows Server 2003 for user data migration server.