- Respond customer's calls and messages (through social media channels, emails, and the Bank's website) by following given standard script and customer service standard of Heng Feng Bank.- Ensure service level or service turnaround time of messages (social media channels, emails, and Bank's website) is achieved.- Handle and resolve customer issues/complaints and/or identify and escalate priority issues/complaints to the right key person in-charge.- Conduct complaint registration into system in timely and accurate manner.- Provide customers with product and service consultations, specifications, terms, and conditions with prepared sales script in order to achieve sales referral target.- Act as a focal point to refer banking products to related teams for further cross-selling and achieve sales target.- Contact businesses or private individuals by phone to survey about the service provided by Heng Feng Bank.- Keep up to date with Heng Feng Bank's products suite and marketing campaigns to ensure superior product knowledge.

- Standing Support Customer Through Digital Channel To Work As Them To Achieve The Kpi, Respond to Customer Accurately, Handle Customer Issue, Ensure Customer Satisfaction.- Respond customers inquires through digital channels such as emails, the Bank’s website, telegram, WhatsApp, Facebook Messenger by following given standard script and customer service standard of Wing Bank.- Ensure service level or service turnaround time of messages (social media channels, emails and Bank’s website, WhatsApp, telegram, Facebook Messager) is achieved.- Handle and resolve customer issues/complaints and/or identify and escalate priority issues/complaints to the right key person in-charge; Conduct complaint registration into system in timely and accurate manner;- Provide customers with product and service. consultations, specifications, terms and conditions with - prepared sales script in order to achieve sales referral target.- Keep up to date with Wing Bank’s products suite and marketing campaigns to ensure superior product knowledge.

• Cash operations provide effective import through make the reports, operating best practices monthly from sale and manage all the resources including products and third- party vendor partners.• Serve as a company representative on regulatory issues and email responding with clients.

• Follow food and beverage safety and hygiene policies and procedures.• Implement operations for service excellence.• Interact with and serve food and beverage guests.• Maintain food and beverage production and service environment.• Maintain quality control procedures.