Konan K. Email & Phone Number

Tacoma, Wa, Us

Seattle, Washington, United States

Greater Seattle Area

Greater Seattle Area

I was recruited by Aereon after my reputation among key customers (and competitors) in the industry drew attention.▶️ HOW I MADE A DIFFERENCEFor the second time, I was challenged to build and develop the Western territory, including Alaska and Hawaii, from scratch and supervise and coordinate 7 Technicians in carrying out equipment repairs, maintenance, and technical troubleshooting.I defined the vision and executed a growth strategy, acquiring 4 high-profile oil & energy clients and strengthened my vendor, distribution, and partner networks to manage 10+ environmental equipment projects per month, resulting in:✔ Grew customer base +200%, delivering 7-figure revenue increases in 2 years.✔ Negotiated (and won) a multimillion-dollar national service contract with a high-profile client.✔ Proposed process redesign that amplified unit efficiency, leading to talks of patenting the technology.My proudest moment occurred when I revitalized the Service Technician training program—now company standard—and defined and integrated new knowledge standards on the practical applications and versatility of the technology.Since its implementation, there has been a noticeable improvement in the Technicians’ knowledge, root cause analysis, and critical thinking and problem-solving skills.▶️ MY PRIMARY TAKEAWAYSWhile working full-time, I pursued my Bachelor’s degree, focused in behavioral economics and sociology, and had multiple opportunities to apply those concepts to the B2B space.For instance, I introduced new pricing strategies, based on statistical modeling that improved our competitive industry advantage, while keeping the focus on our core products and services.In March 2020, I, and many others in my division were laid off due to the COVID-19 pandemic.Now, I’m eager to translate my program management, data analytic, and B2B background and work cross-functionally in teams to develop creative solutions that improve business processes and operational health.

Greater Seattle Area

I began my transition from the military to the civilian job market, attending and interviewing with a headhunter at a career fair sponsored by the Navy.My previous program management experience captured attention and I was hired as a Northwest Region Account Manager.I tapped into my project and program management background to direct and guide the planning, resource management, risk assessment, quality inspection, cost control, and issue identification and resolution processes for 100+ B2B projects.My technical background and previous experience in demanding and high stress situations was useful for working with high-profile customers, and ensuring operational reliability across all sites to minimize significant costs incurred due to downtime.▶️ HOW I MADE A DIFFERENCEI built the Northwest territory from the ground up by building strategic customer and partner relationships through face-to-face interactions and site visits to understand their individual operations and mission-critical equipment and assess risks.By taking a forward-thinking approach to audit the critical components that were most likely to fail within a 6-12 month period, I was able to effectively marshal resources and ensure backup equipment was available on site when breakdowns occurred.✔ Achieved +99% in operational reliability across all customers’ facilities.✔ Maintained the only profitable region during an economic downturn.✔ Boosted new profits by 5-figures in <6 months using data analytics.▶️ MY PRIMARY TAKEAWAYSI enjoyed the autonomy in building new business and expanding my own territory through strategic relationships.I also had the chance to train a group of Service Technicians, many of whom were former military, in technical troubleshooting and equipment operations, and serve as a mentor in transitioning from the military to the corporate world.In 2017, I was recruited by Aereon due to the reputation I built with my loyal client base in the industry.

Ballston Spa, Ny

In 2008, I was promoted to a dual role as Program Manager and Senior Nuclear Power Plant Supervisor—a position that is typically reserved for someone at a more senior level.I supervised 30 staff, working strategically—and operationally—with 5 division leaders to ensure optimal safety, reliability, and efficiency of the daily plant operations in producing high-quality nuclear reactors to serve the Navy’s objectives.In addition, I was charged with overseeing 50-70+ trainees for the NAVSEA’s Nuclear Naval Power Program, working cross-functionally with 4 departments to coordinate the training of Nuclear Operators between regular shifts as Plant Supervisor.▶️ HOW I MADE A DIFFERENCEThis experience served as a key training ground for my program management background.From day one, I thrived on the challenges, from managing the daily operational issues that frequently cropped up due to the aging facility to turning around the division’s reputation for having the highest loss rate in trainees failing out of the program.My previous experience working in stressful situations (and small spaces) while serving on the USS Kentucky lent itself well to proactively responding to and prioritizing critical tasks, while my ability to build relationships and exert influence transformed the culture from a “nothing we can do” mentality to taking a hands-on approach to set the program trainees up for success.✔ Elevated division to the #1 ranking, earning continual recognition as a top-performing section.✔ Increased program efficiency from 83% to 96% in <6 months through strategic planning.✔ Executed the operations strategy to meet a 125% production surge without extra resources.▶️ MY PRIMARY TAKEAWAYSI expanded my ability to take a big-picture view of a situation, develop a vision, secure key stakeholder buy-in, delegate and empower teams, and communicate priorities (and constraints) in a straightforward manner to achieve the desired results.

Greater Seattle Area

For 7+ years, I oversaw the safety, efficiency, and reliability of the U.S. Navy’s nuclear mechanical programs and power plant operations and learned a lot about naval nuclear propulsion engineering operations and quality assurance inspection by managing the testing, repairs, and regular maintenance for 12 submarine crews across the Pacific fleet.Two of those years were years were spent working underwater in a steel tube, on the USS Kentucky, with a 160-person crew on carrying out 7 strategic deterrent patrols.The nature of our missions, combined with working in a small space, offered little room for error. If something went wrong in the middle of the ocean, I had to think on my feet and come up with creative solutions to ensure the crew’s safety and survival.▶️ MY PRIMARY TAKEAWAYSThis experience taught me a lot of what I know about project management methodologies, where I learned to take an integrated approach to diagnosing equipment malfunctions and managing the scope, planning, scheduling, budget management, resource allocation, risk assessment, quality assurance, cost control, root cause analysis, and performance tracking mechanisms.I picked up valuable transferable skills by working with different people, oftentimes in small spaces, and adapting to changing priorities during high-stress situations—all of which would lend themselves well to the intensive and dynamic challenges I would face following my advancement to a senior-level, dual role as Program Manager and Senior Nuclear Plant Supervisor.