Kondal Kota Email & Phone Number

Professional Summary:I am passionate about enhancing operational efficiency and delivering exceptional support to empower organizational growth. Known for my ability to communicate effectively with technical and non-technical stakeholders, I excel at quickly understanding complex systems and resolving critical issues along with a strong background in delivering reliable solutions, ensuring seamless workflows, and supporting critical business operations.Seeking opportunities to leverage my expertise in applications support, data management, and technical troubleshooting to deliver superior user experiences.📧 Email: kondalkota18@gmail.com📞 Phone: +61 420 322 252My expertise spans:Current Role: Application Support Specialist 1. Data Management and Operations • Crafting and optimizing database queries to extract and analyze data efficiently. • Monitoring and managing SFTP file transfers to ensure seamless data workflows. • Performing data cleansing and manipulation to maintain accuracy and usability. 2. Testing and Deployment • Leading User Acceptance Testing (UAT) and overseeing production deployments. • Conducting smoke testing post-deployment to ensure system stability and functionality. 3. Client Collaboration and Support • Collaborating with clients to gather requirements and deliver tailored solutions. • Providing critical support services for major Australian banking sectors, ensuring secure and high-quality application performance.Previous Experience: Technical Support Analyst • Supported SharePoint analysts by resolving technical issues and optimizing workflows within Microsoft 365 (M365) and Azure Active Directory (Azure AD) environments. • Managed user accounts, permissions, and access controls, ensuring secure and efficient collaboration. • Proficient in SaaS deployment, incident management, and maintaining business-critical applications. • Delivered technical troubleshooting and support across platforms, including MySQL and other database systems. • Leveraged business analysis skills to optimize IT processes, improve workflows, and drive strategic decision-making.Let’s connect and explore how I can contribute to your team’s success!