Veronika Konečná
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Veronika Konečná Email & Phone Number

Head of Customer Operations at team.blue
Location: Bratislava, Bratislava, Slovakia 7 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
team.blue
Role
Head of Customer Operations
Location
Bratislava, Bratislava, Slovakia
Company size
2945 employees

Who is Veronika Konečná? Overview

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Quick answer

Veronika Konečná is listed as Head of Customer Operations at team.blue, a company with 2945 employees, based in Bratislava, Bratislava, Slovakia. AeroLeads shows a matched LinkedIn profile for Veronika Konečná.

Veronika Konečná previously worked as Customer Operations Manager at Team.Blue and Customer Operations Manager at Loopia Group. Veronika Konečná holds Master Of Business Administration - Mba, Coaching, Mentoring And Leadership from Edu Effective Business School.

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Profile bio

About Veronika Konečná

✨ Driving Operational Excellence, Empowering Teams & Delivering Business Value ✨Passionate about creating exceptional customer experiences and building high-performing teams, I focus on aligning operational excellence with strategies that not only enhance customer satisfaction but also drive measurable business impact. My approach combines innovation, collaboration, and a people-first mindset to foster thriving teams and deliver lasting value.💼 Customer Experience Operations: Leading cross-regional CX to optimize processes, implement automation, and scale operations. By streamlining workflows and enhancing productivity, we deliver seamless support that drives customer satisfaction and business growth.📈 Operations Manager: Spearheaded initiatives to improve operational efficiency, integrate technology, and align customer strategies with business objectives. Focused on freeing teams to prioritize meaningful work while achieving cost optimization and impactful results.👩‍💻 Customer Care Manager: Built and led an outstanding customer care team, setting industry benchmarks for service excellence. Fostered a collaborative, innovative culture while driving retention and value through exceptional support. Founded a Customer Care Community to connect leaders, exchange ideas, and shape the future of customer support.💡 I thrive at the intersection of strategy, innovation, and human connection—whether leading transformation initiatives, coaching teams, or hosting industry meetups. My goal is to empower people, streamline processes, and deliver customer care that truly matters.Let’s connect and reimagine customer care together! 🚀

Current workplace

Veronika Konečná's current company

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team.blue
Team.Blue
Head of Customer Operations
Bratislava, SK
Website
team.blue
Employees
2945
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Company profile
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7 roles

Veronika Konečná work experience

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Head Of Customer Operations

Team.Blue

Bratislava, SK

Customer Operations Manager

Current
Team.Blue

Team.Blue Nordics & CEE- Leading CX Operations to ensure seamless contact center performance.- Streamlining operations to empower support leaders and improve efficiency across teams.- Driving process improvements, automation, and optimized workflows for better customer outcomes.- Collaborating with cross-functional teams to enhance tools, systems, and.

Sep 2024 - Present

Customer Operations Manager

Current
Loopia Group

Bratislava, Slovakia

Contact Strategy & Excellence for: - 650 000+ customers- 140+ Customer Care Advocates- 6 countriesMain responsibilities:- Strategic Operations Leader: Orchestrating effective and efficient operations across diverse departments.- Operational Synergy Developer: Translating strategic goals into operational realities, fostering synergy across brands and.

Dec 2023 - Present

Head Of Customer Care Team

Websupport

Bratislava, Slovakia

-Management & Responsibility for The best Customer Team (20+ members/ Three Teams)-Teambuilding-Culture & Values-Strategy & Development-Coaching & Mentoring -Designing & Improving-Coordination-Hiring-KPIs-Mentoring & Education -IT skillzzz-Support, Support, Support-Everything needed and much more

Sep 2020 - Dec 2023

Product Specialist

Websupport

Bratislava, Slovakia

-Product liability & Support-Communication with the supplier-Solution of product problems and suggestions for improvement-Collect and manage feedback from clients and colleagues-Setting campaigns and cooperation with the product team

Sep 2019 - Nov 2020

Senior Customer Support Specialist

Websupport

Bratislava, Slovakia

-Coordination of Customer Team-Assistance with Team management-Mentoring & Education-Onboarding-Responsibility for communication with clients-Oversight of the achievement of results and fulfillment of plans-Representation of Customer Team

Sep 2019 - Sep 2020

Customer Technical Specialist

Websupport

-Customer Care with great ratings-Communication via email, chats and phones-Problem solving in the field of domains, hostings, servers, email services and websites-Order management and billing basicsWe are passionate about everything we do and we are constantly pushing past our own limits. Our work culture is very important to us and that’s why we are.

Sep 2018 - Sep 2019
Team & coworkers

Colleagues at team.blue

Other employees you can reach at team.blue. View company contacts for 2945 employees →

DA Dimitris Antonogiorgakis Dimitris Antonogiorgakis Colleague at Team.Blue Greece, Greece View → MK Mahdi Karaz Mahdi Karaz Colleague at Team.Blue The Randstad, Netherlands, Netherlands View → DD Dennis Damsager Dennis Damsager Colleague at Team.Blue Skanderborg, Central Denmark Region, Denmark, Denmark View → SA Séverine Assadourian Séverine Assadourian Colleague at Team.Blue Greater Barcelona Metropolitan Area, Spain View → OA Oğuzhan Azap Oğuzhan Azap Colleague at Team.Blue Sakarya, Türkiye, Turkey View → BC Brian Coremans Brian Coremans Colleague at Team.Blue The Randstad, Netherlands, Netherlands View → KA Kaveh Azizi Kaveh Azizi Colleague at Team.Blue Netherlands, Netherlands View → DS Dennis Slaikjær Madsen Dennis Slaikjær Madsen Colleague at Team.Blue Horsens, Central Denmark Region, Denmark, Denmark View → KK Kia Kivelä Kia Kivelä Colleague at Team.Blue Finland, Finland View → TB Tue Brodersen Tue Brodersen Colleague at Team.Blue Skanderborg, Central Denmark Region, Denmark, Denmark View →
2 education records

Veronika Konečná education

Master Of Business Administration - Mba, Coaching, Mentoring And Leadership

Edu Effective Business School

Passionate about coaching, mentoring, and leadership, I recently earned my MBA. Key areas of focus include: ✨ Coaching: Developing.

Engineer'S Degree, Mechatronics, Robotics, And Automation Engineering

Slovenská Technická Univerzita V Bratislave

🎓 Mechatronics Engineering Graduate 🏆 Graduated with honors in Mechatronics Engineering, combining theoretical depth with practical.

FAQ

Frequently asked questions about Veronika Konečná

Quick answers generated from the profile data available on this page.

What company does Veronika Konečná work for?

Veronika Konečná works for team.blue.

What is Veronika Konečná's role at team.blue?

Veronika Konečná is listed as Head of Customer Operations at team.blue.

Where is Veronika Konečná based?

Veronika Konečná is based in Bratislava, Bratislava, Slovakia while working with team.blue.

What companies has Veronika Konečná worked for?

Veronika Konečná has worked for Team.Blue, Loopia Group, and Websupport.

Who are Veronika Konečná's colleagues at team.blue?

Veronika Konečná's colleagues at team.blue include Dimitris Antonogiorgakis, Mahdi Karaz, Dennis Damsager, Séverine Assadourian, and Oğuzhan Azap.

How can I contact Veronika Konečná?

You can use AeroLeads to view verified contact signals for Veronika Konečná at team.blue, including work email, phone, and LinkedIn data when available.

What schools did Veronika Konečná attend?

Veronika Konečná holds Master Of Business Administration - Mba, Coaching, Mentoring And Leadership from Edu Effective Business School.

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