Veronika Konečná Email & Phone Number

Bratislava, Sk

Team.Blue Nordics & CEE- Leading CX Operations to ensure seamless contact center performance.- Streamlining operations to empower support leaders and improve efficiency across teams.- Driving process improvements, automation, and optimized workflows for better customer outcomes.- Collaborating with cross-functional teams to enhance tools, systems, and service delivery.- Leveraging data insights to improve KPIs, reduce costs, and scale operations effectively.- Ensuring compliance, quality assurance, and consistency across all customer interactions.

Bratislava, Slovakia

Contact Strategy & Excellence for: - 650 000+ customers- 140+ Customer Care Advocates- 6 countriesMain responsibilities:- Strategic Operations Leader: Orchestrating effective and efficient operations across diverse departments.- Operational Synergy Developer: Translating strategic goals into operational realities, fostering synergy across brands and locations.- Cross-Functional Collaboration: Collaborating with commercial, product, and IT teams for seamless workflows and customer experiences.- Technology Integration Specialist: Leading integration efforts for critical systems and forward-looking CX platform architecture.- Metric-Driven Performance Analyst: Defining and implementing performance metrics for operational efficiency and effectiveness.- Project Management Pro: Planning, executing, and closing projects to achieve business objectives.- Compliance & Legal Expertise: Ensuring adherence to legal standards and regulations for an unparalleled customer experience.- Dynamic Decision Maker: Making informed decisions even under pressure for optimal outcomes.- Team Dynamics Manager: Skilled in managing team dynamics and cross-departmental relations across diverse brands and countries.- Results-Oriented Professional: Delivering consistent service quality and efficiency throughout the organization.

Bratislava, Slovakia

-Management & Responsibility for The best Customer Team (20+ members/ Three Teams)-Teambuilding-Culture & Values-Strategy & Development-Coaching & Mentoring -Designing & Improving-Coordination-Hiring-KPIs-Mentoring & Education -IT skillzzz-Support, Support, Support-Everything needed and much more

Bratislava, Slovakia

-Product liability & Support-Communication with the supplier-Solution of product problems and suggestions for improvement-Collect and manage feedback from clients and colleagues-Setting campaigns and cooperation with the product team

Bratislava, Slovakia

-Coordination of Customer Team-Assistance with Team management-Mentoring & Education-Onboarding-Responsibility for communication with clients-Oversight of the achievement of results and fulfillment of plans-Representation of Customer Team

-Customer Care with great ratings-Communication via email, chats and phones-Problem solving in the field of domains, hostings, servers, email services and websites-Order management and billing basicsWe are passionate about everything we do and we are constantly pushing past our own limits. Our work culture is very important to us and that’s why we are looking for more like-minded colleagues. If you like our philosophy, check out our vacancies or refer a friend via kariera@websupport.sk.

Master Of Business Administration - Mba, Coaching, Mentoring And Leadership

Passionate about coaching, mentoring, and leadership, I recently earned my MBA. Key areas of focus include: ✨ Coaching: Developing.

Engineer'S Degree, Mechatronics, Robotics, And Automation Engineering

🎓 Mechatronics Engineering Graduate 🏆 Graduated with honors in Mechatronics Engineering, combining theoretical depth with practical.