David Kong Email & Phone Number

Palo Alto, California, Us

Business Automation & IT Operations------------------ClickHouse is a column-oriented database that enables its users to generate powerful analytics, using SQL queries, in real-time.It processes analytical queries 100-1000x faster than traditional row-oriented systems with the same available I/O throughput and CPU capacity. Columnar storage format allows fitting more hot data in RAM, which leads to shorter response times.ClickHouse Cloud is our product offering that allows organizations to experience the power of open-source ClickHouse in a serverless setup. Deploy in seconds, scale seamlessly, and ensure top-tier security with our SOC 2 Type II compliant platform.

Cambridge, Massachusetts, Us

Work on cross-functional strategic projects, contributing as an SME for our global recruiting tech stack.Build automations (via Workato) and integrations to enable our third-party apps to work together more efficiently.Manage vendors to ensure our end-users are getting the most out of their products and services as well as evaluate new vendors to solve for additional use cases.Plan and implement new tools and process that enhance our tech stack and enable HubSpotters to GSD.Continually learn and apply business technology best practices that enable me to provide value to the business and internal stakeholders.Train, mentor, and work alongside several amazing BSAs.

Cambridge, Massachusetts, Us

I get to help remove friction within our internal processes through the discovery, design, and implementation of system enhancements, new applications, and automations so HubSpotters can get stuff done and delight our customers!

Katy, Tx , Us

Summary:Helped build and design systems that were scalable, stable and extensible, while delivering user-centric functionality. Worked closely with client teams to identify and employ the right suite of technologies to ensure that each solution was optimized for success.Responsibilities:Gathered and documented software requirements by studying business functions, evaluating existing software and related documentation, and interviewing business stakeholders and developers.Designed software programs by analyzing requirements, constructing workflow charts, diagrams, wire frames and screenshots, studying system capabilities and writing specifications.Engaged in the software project management lifecycle by identifying project milestones, phases and elements, estimating development cost and duration, and acting as the liaison between the business and development teams. Managed the software development process by maintaining product backlogs and leading Scrum ceremonies such as sprint planning, daily scrums, sprint reviews, and sprint retrospectives.Determined appropriate acceptance criteria for identified requirements and created and implemented test plans to ensure developed solutions met customer specifications.Monitored project progress by tracking activity, resolving problems, publishing progress reports and recommending actions. Provided references for users by writing and maintaining user documentation, providing project support and end-user training.

Houston, Texas, Us

Summary:As a Project Lead, I was responsible for the overall planning, execution, and delivery of Business Solutions projects, which included creating and maintaining project plans, managing the project budget, mitigating project risks and making sure projects were on track and within budget. This required me to work extensively as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business services, processes, policies, and systems and coordinate groups of business personnel to assist with analysis, implementation, and testing of these changes and solutions. Responsibilities:Created detailed business plans, including market analysis and operations plans, to support Gulf’s strategic initiatives.Supported management on evaluating solutions and creating business cases.Coordinated groups of business personnel to support business plan, business case, and project plan development.Developed Project Execution Plans, including communication plans and quality plans.Developed business requirements documents, including business and functional specifications.Communicated project activities with Management to assure standard processes were being followed.Consulted with internal personnel to determine business and functional requirements for various systems, processes, or services.Developed wire frames or mock-ups of conceptual design for the development team.Reviewed, analyzed, and created detailed documentation of business systems and user needs.Reviewed use cases and other technical documents with project teams to ensure business requirements were adequately reflected in business and technical planning documents.Defined, developed, and implemented quality assurance practices and procedures, end user test plans and other QA assessments.Ensured project milestones were clearly communicated and understood within and outside the project.

St. Louis, Mo, Us

Summary:(Energy Solutions International acquired by Emerson)Worked directly with client and internal resources to lead the business analysis, design, and testing of technology solutions within our application suite: Gas Gathering, Processing, and Transportation via GasStream and the Order-to-Cash for Crude, Refined Products, and LPG via Synthesis.Responsibilities:Standardized and enforced project specific standards and implementation procedures and practices using principles from both traditional and Agile (Scrum) project management methodologies.Engaged with clients to gather and validate product requirements, conduct gap analysis, collect master data elements, and create and track required change requests that enhanced our software solutions and provided operational value to the customer.Interfaced with product development to define new features, design UI screens, perform data modeling, and create documentation that outlined the requirements and transaction algorithms.Developed and delivered training documentation to current internal and external customers.Developed and maintained software test plans and coordinated directly with product development to design new test cases.Performed regression testing, logged any defects or enhancement requests encountered during test cycles, and conducted fix verification.Participated in industry-specific conferences and led product demos for prospective clients.

Houston, Texas, Us

Summary:Directly assisted with the overall direction and delivery of the global supply chain operations strategy.Responsibilities:Evaluated and enhanced the internal purchasing, inventory, and demand planning best practices to improve the order fulfillment and logistics processes.Developed and executed the selection criteria for new and incumbent suppliers to minimize cost and maximize service delivery.Collaborated with project teams, vendors, executives, legal, and other internal stakeholders to drive contract and agreements to completion while optimizing terms and mitigating risks.Leveraged Lean-based methods to engage with internal business line partners and external suppliers to develop, test, and implement key process improvement initiatives that optimized service levels, drove high availability for key customer portfolios, and established strategic partnerships for sustained growth.Assessed and drove the adoption of technology solutions based on gathered business requirements and the growing need to be the driver of operational innovation within the industry.

Houston, Texas, Us

Summary:Provided both direct and thought leadership within operations and related strategic planning projects, including financial analysis, industry research, process design and improvement. Was an essential member of the management team that led the turnaround effort for the company, which resulted in Cardtronics' purchase of EDC being marked as the highest valued acquisition in the history of the ATM industry.Responsibilities:Accurately analyzed and improved inventory control and optimization, order processing, logistics, and overall customer service.Coordinated service activities to ensure quantity and quality of products and service met established specifications through the collection of data and development of key performance metrics.Managed vendor partnerships to ensure service level agreements were being met and identified opportunities to increase efficiency and profitability of EDC's incoming and outgoing service offerings.Proposed and delivered a process improvement plan with key maintenance vendors that drove down monthly service call volumes by 40 percent.

San Francisco, Ca, Us

Summary:Led the on-going strategic planning, development, and implementation efforts for the KIPP Share knowledge management system for KIPP Houston, working with the KIPP Foundation and other KIPP network institutions.Responsibilities:Built, maintained, and educated school sharing experts on the use of the KIPP Share system by providing training sessions and through the creation and distribution of training videos, how-to documents, and digital presentations at key personnel meetings.Proactively communicated and collaborated with internal customers to analyze information needs and deliver effective support services and solutions.Compiled data from web analytics resources and created meaningful dashboards based on key performance indicators to be presented to senior management and campus-based leadership teams.

Houston, Texas, Us

Summary:Contributed to the advancement from Acceptable to Exemplary TEA status, including a 90 percent average passing rate in mathematics for all grade levels in 2009. Exemplary status was maintained in 2010 with positive gains in Commended Performance percentages and increased passing rates for all subjects.Responsibilities:Effectively instructed and facilitated discussion in statistics, geometry, and sociology through the use of presentation technology, classroom management, and well established communication skills.Analyzed student performance data to identify and address areas of deficiency.Identified methods and created materials to improve the math curriculum and increase student achievement on various state and federal accountability measures.Served as an advocate to students by providing leadership, enhancing capabilities, and ensuring a positive and actively engaging learning environment.Served as the UIL Academic Coordinator and an active member of the ASPIRE Award Committee.

Houston, Texas, Us

Summary:Rotated within several departments in Operations to observe and document processes and identify and implement initiatives to reduce back logged issues and continue to drive increased efficiency throughout the Back Office organization.Responsibilities:Performed database and system analysis using a variety of productivity tools to correct exceptions within internal and external processes.Conducted root cause analysis to determine opportunities for system and process improvement within the Back Office Operations group, which resulted in the reduction of the exceptions backlog by more than 50 percent. Supervised, trained, and mentored functional users of internal systems and processes to drive high performance levels in the exceptions handling workflow.Interfaced closely with IT to plan, document, and perform user acceptance testing for process and systems enhancements.Managed the development and execution of planned and ad hoc projects, identifying milestones, setting deadlines, allocating resources, monitoring budget statuses, and mapping processes.

Ma, Secondary Education And Teaching

Ma, Sociology

Professional Development

Ba, Economics, Sociology, Managerial Studies

Ranger, Salesforce Administration

Sociology & Culture - Summer Program

Computer Engineering

Education record