Konika Saroha Email & Phone Number

Mohali District, India

My roles includes handling patients, nurses and scheduling their time of transports. Also, coordinates with overseas Dispatch team with the modification in the reservation or scheduling a new reservations. Handling patients with empathy and sympathy over the call. Use two crucial tools to log in SANTA CRUZ and CITRIX.Also, manage costings and accounting while booking a long way transportation for the patients. HIPA Certified. Adding feedback to the reservation on every single call. Provide ETA to the patients on the designated transports or rides. Up selling as providing the cost of the rides by calculating the miles and facilities provided. Additionally. receive feedbacks from the overseas client personally.

Albama

• Coordinating and monitoring supply chain operations• Coordinating and monitoring supply chain operationsEnsuring premises, assets and communications are used effectivelyUtilizing logistics IT to optimize shipping and transport procedures Ensuring premises, assets and communications are used effectively• Utilizing logistics IT to optimize shipping and transport procedures.•Communication-Oral and written communication skills, including professional phone and email etiquette.•Negotiation-Ability to negotiate freight rates, pricing, and logistics with carriers.•Customer service-Ability to maintain strong relationships with clients and carriers, and resolve disputes.•Problem solving-Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.•Industry knowledge-Familiarity with freight transportation, logistics management, and regulations•Technical proficiency-Experience with freight management software, databases, and other relevant technology tools.

Karnal, Haryana, India

Teaching: Prepared lessons for IELTS speaking, writing, reading, and listening.Feedback: Provided individual feedback and guidance to students.Tests: Conducted mock tests, prepare and set tests, and mark student work.Strategies: Taught effective test-taking strategies and explain complex grammar and vocabulary concepts.Materials: Developed instructional materials and resources for IELTS preparation.Sessions: Organised interactive and engaging sessions to improve students' English language skills.Records: Maintained records of students' progress and attendance.Discipline: Ensured basic training decorum and discipline is maintained during the program.Reports: Prepared and maintained reports on the improvement of student learning and scores.

Mohali District, Punjab, India

• Provide exceptional customer service through various channels.• Address customer inquiries, concerns, and issues in a timely manner.• Assisting customers with product information, features, and troubleshooting, helping them by diagnose the problem by taking the remoteaccess through the tool- LogMeln.• Resolve customer complaints by documenting them in the CRM Tool (Salesforce), aiming for first-contact resolution whenever possible.Escalate complex issues to higher-tier support or management as needed.Maintain a positive and empathetic attitude when interacting with customers.• Utilize customer service software and systems to log and track interactions.• Collaborate with cross-functional teams to address customer needs and concerns.Stay informed about product updates, promotions, and company policies.• Educate customers on self-service options and encourage their usage.Strive to meet or exceed customer satisfaction and service level goals.Continuously improve knowledge of products and services to better assist customers.• Provide feedback to management on recurring customer issues for process improvement.• Handle confidential customer information with discretion and integrity.• Work in a collaborative manner to contribute to the overall success of the customer care team.Participate in training sessions and ongoing professional development.Adhere to company policies, procedures, and ethical standards.Demonstrate flexibility in adapting to changes in customer service processes or priorities.

Mohali District, Punjab, India

Bachelor Of Science - Bs, Botany/Plant Biology, 7.5

Secondary Education, Health/Medical Physics, 85%

Higher Education, General, 8.0