-Customer Service and Sales-Built strong client relationships and assited in all levels of customer sales, support and problem resolution-Consistently met and exceeded department expectations for productivity and accuracy levels-Successfully oversaw various store committees pertaining to customer satisfaction and associate motivation and engagement-Personally initiated special events planning involving community outreach efforts-Expertly managed event budgets-Served as a liason between customers, installers and vendors-Investigation and resolution of a wide array of customer complaints and inquiries-Trained new employees by providing knowledge of specific store tasks and policies-Self-starter, initiated and successfully completed individual training on various computer systems-Scheduling and training of associates ensuring optimal coverage and support of customer needs-Efficiently scheduled deliveries and handled customer inquiries

-Oversaw front end operations for staff of 100+ employees-Managed accounting operations, received, recorded and banked cash, checks and vouchers as well as reconciled records of all daily and weekly store financial transactions-Selected as part of a training team for initiation of new computer program-Successfully initiated, introduced and implemented training manual for new computer system and ensured effcient training and operation-Developed various creative incentive programs and contests designed to support achievement of production goals-Responsible for reviews, write-ups and various training measures