Develop and implement standardized work role processes and product training materials for our customer base to include over 40 informative videos and helpful troubleshooting guides successfully reducing onboarding time by 40%.Map processes for variations of the company’s software.Written and Chat technical support in Help Scout.Set up and maintain new customers in the Hive QR software program.On-site and virtual product training for customers. Communicate and work with Software Engineers to ensure an understanding of product issues and resolutions.

Speak with and educate customers on the importance of quality home improvement products. Setting appointments for their in-home consultations.

Hire, train and manage 9+ employees for 4 separate Post Office’s (properly train to case, deliver, retrieve mail/parcels and maintain an assigned route). Covered route's when an employee was unavailable, or the route is open. Ensure that case is maintained properly to match the route; make sure all mailboxes are properly marked for accuracy of deliveries.

I began as a part-time employee and a few months later hired full-time. My role involves nurturing positive relationships with Lakeland Courier Service's statewide customer base. I was responsible for ensuring that client packages were delivered promptly and efficiently. Additionally, I strived to identify the most efficient and cost-effective delivery routes.

Provide administrative support to the sales team.Process and coordinate equipment orders with factories. Coordinate with service department to ensure all equipment is ready for customer delivery. Establish and maintain customer relations in the rental department and provide needed equipment.Develop and maintain equipment servicing records to ensure that all equipment is serviced properly for maximum use

Manage attorney's calendars to schedule, meetings, depositions, and court hearings for 3 attorneys. Coordinated and distributed written Notice of Hearing documents for all parties as well as any updates to Notice of Hearing documents

Statistical typing, and filing of documents.Reception duties: receiving and directing calls to proper personnel and departments, greeting clients, invoicing, and collecting payments.Prepared correspondence, contracts, and reports, and prepared bids. Maintained herbicide usage reports for DNR.Maintain office supplies, postage meter, and company brochures.Worked directly for the company’s President and Vice President and maintained their appointments and calendars. Kept employee timecards and processed payroll for the company. Managed a staff of 12 employees. Brought the company forward by implementing computers, and programs for secretarial staff, training them in the usage of Word and Excel. Trained new secretarial hires in job duties.