Netflow IT Solutions IT Technician

• Email support and setup (Microsoft Exchange 2003)• LAN and network support (TCP/IP)• Procurement of new hardware and software• Hardware repairs• Creation and management of user lists• Creation and management of hardware inventory lists• Management of WSUS• Management of NOD32 Anti-Virus• Desktop Support(Windows XP,Vista,2003 server and Windows 7)• PC & Printer set-up and repairs• Installation of User software• Creation and implementation of start-up scripts• Creation of Mapped Drives• Back-up of company production data

Management of user exchange accountsBandwidth and Network monitoring(Entangle and Spice works)Email support and setup (Microsoft Exchange 2003)LAN and network support (TCP/IP)Installation of user softwareProcurement of new hardware and softwareHardware repairsCreation and management of user listsCreation and management of hardware inventory listsManagement of WSUSManagement of NOD32 Anti-VirusManagement of Group Policies and RestrictionsCreation and implementation of start-up scriptsCreation of Mapped DrivesBack-up of company production dataDesktop Support(Windows XP,Vista,2003 server and Windows 7)PC & Printer set-up and repairs

3rd Level Operations support for Lafarge ARMIS Coordination and escalation of Helpdesk calls to 1st Level support.Monitoring and Maintaining WSUS and SAV servers of African Region Business units.Insuring African BU’s clients are updated with the latest Windows updates and latest virus definitions.Send out a weekly report stating each BU’s current WSUS and virus status.Documenting and managing changes to Business environments.Creation of domain accounts.Change Management

Assisting permanent staff members in performance of their daily duties:Management of Internet Café client computersTroubleshooting general computer issuesBasic password and Novell client management for studentsAssisting with float management and daily cash flow