Establishes LMS based training processes (incl. microlearning, system trainings, reporting etc.)Ensures Standard Operating Procedures (aka Work Instructions) are being translated into efficient, customer friendly training format.Manages online content development process by assigning personel, establishes priorities, monitors processes and resolves issues.Manages online content review cycle.Serves as central point of contact for business partners and Subject Matter Experts on content development processes and provides regular status updates on projects.

Managing and setting direction both to the Content & Knowledge Management Team and various stakeholders across Global Customer Care in the areas of procedural improvements and accuracy as well as utilizing MG training systems and content. Leads on projects and provides guidance on implementing innovative content development, methods, and process improvements.Implementing LMS to the organisation (Cornerstone OnDemand in Bank Millennium, Absorb LMS in MoneyGram) by setting up persmission sets, learning paths, curricala and quizzes and well as creating online content for new commers and existing employees. Creating documentation (SOP) for the admins and managers.Managing Learning Management System (LMS) for Global Customer Care (Cornerstone OnDemand 10+ years of experience; Absorb LMS 1 year) contractors and employees to meet business needs. Implementing technical solutions for Knowledge and Training. overseing online training completion rates across all call centers. Documenting ILT sessions, attendance, and rosters in the LMS. Managing content development process by assigning personnel, establishing priorities, monitoring progress, and resolving escalated issues.Preparing summary reports for senior management, outsourced call center management, and other stakeholders as well as creating reports on demand as needed.Documenting existing and future processes in the SOP (Standard Operating Procedures) for various stakeholdes to meet business needs as well as updating existing SOPs as required in the Salesforce Knowledge One widget.

The Content Development and Management Supervisor is responsible for providing front-line leadership to Instructional Designers and Technical Writers by daily supervision, providing directions to team members to balance workflow. The supervisor leads on projects in development and provides strategic guidance on implementing innovating content development methods and process improvements in the area of Content Development & Management.Primary Responsibilities:Manages content development process by assigning personnel, establishing priorities, monitoring progress, and resolving problems.Direct supports team in content development by sharing knowledge and experience.Coordinates with business subject matter experts (SMEs) to provide up-to-date communication to all team members upon projects in progress.Maintains work flow by monitoring project steps, observing performance and control points.Creates procedures and processes for Content Management Team.Ensures high quality and compliance in developed content.Serves as central point of contact for business partners and Subject Matter Experts on content development process.Provides continuous improvement coaching to the team on content development skills.

Creating and updating e-learning content using Articulate 360 authoring tool.Content management on Cornerstone on Demand LMS system.

2012 - implementacja platformy CornerStone On DemandTworzenie szkoleń e-learning na potrzeby biznesowe Banku Millennium. Monitoring wykonania szkoleń w Banku Millennium. Administracja platformą e-learning:- nadzór nad profilami użytkowników- dostępy bezpieczeństwa według uprawnień- zapis użytkowników na szkolenia w ramach procesów szkoleniowych- zarządzanie biblioteką szkoleń- generowanie i dostawa raportówSzkolenie użytkowników z niższym poziomem dostępu oraz nadzór nad ich pracą.Tworzenie kursów e-learning w narzędziach: Articulate Presenter '13 i Articulate Storyline 2.Utrzymanie linii pomocy technicznej.