Overall coordination of various change initiatives in the Business Lending Domain, including stakeholders management, official approval processes, solutions design and functional requirements for IT development & user testing, team coordination, customer feedback and satisfaction measurements, and all other activities required to successfully implement change initiatives, such as: • Business Loans Open Market Phase 1 (introducing Business Loans to New-to-Knab customers)• Value Stream Lending Customer Feedback and Satisfaction Committee (incl. customer satisfaction measurement)• Business Loans – Customer Journeys definition and implementation (mobile app / web portal / website / nCino / Appian)• Coordination of various Value Stream Lending initiatives with teams across Knab: ORM, Compliance, Digital, Brand, Mobile/Web, Legal, KYC, IT, etc.)• Driving overall activities in the areas such as: Process Management, Customer Experience Management, Marketing & Lead Gen

Digital Product Ownership & Software Development Life Cycle coordination, in the roles of (designated) Product Owner or Senior Business Analyst:• Engaging with stakeholders to understand and anticipate their context and needs, and translating them into the value proposition and long/mid/short-term product vision & roadmap.• Prioritizing & ensuring alignment between product roadmap, product backlog and sprint backlog in SCRUM environments.• Designing and executing tactical and operational level business analysis, business process mapping/improvement, and customer journeys mapping/definition, to design end-to-end digital solutions.• Software requirements elicitation, analysis and management, hand in hand with interaction designers, solution architects, and product owner.• Solution functional design, and explanation of functionalities to the software developers (offshore / inhouse) and testers.• Creation & refinement of the user stories and Product Backlog Items, in SCRUM environment. • Serving as main point of contact to facilitate communication between client (Product Owner, business, end users) & development team (software developers (offshore / inhouse), testers).• Project management (stakeholder management / timelines / budgets / escalations / contracts).• SCRUM Master.• Supporting subject matter expert - banking & insurance.• Adjustments of the UX/UI designs.• User Acceptance Testing coordination, support for internal Quality Management processes.• Guiding setting up of Conversion Rate Optimization practices (Implementing process to analyze data, draw conclusions and implement changes - content management, A/B testing, Google/Sitecore Analytics).Focused on projects for financial institutions. Portfolio of clients: Quintet Private Bank (Insinger Gilissen), Credit Europe Bank, Aruba Investment Bank, SAA Verzekeringen, ABN AMRO (Prospery), ABN AMRO (Asset Based Finance), Hof Hoorneman, Optimix, iO (product development : InsuranceRight, BankingRight).

Product Owner and Analyst for InsuranceRight (https://www.insuranceright.com/): a world-class online platform that enables insurers to engage customers and increase efficiency.- management of the product development process- coordination of the product strategy management- support to product implementation projects

• Support for the Project Management of the 'Common Sense' Project (realized through the 'Geodata 4 Agriculture & Water' Facility funded by the Dutch Space Office)• Liaison for communication between ExoTalent (Ethiopia) and other 'Common Sense' consortium members (NL / Ethiopia)• Financial management, administration, reporting, and business development support for ExoTalent (Ethiopia)(part-time engagement)

• Creation of the functional designs & customer requirements (just enough, just in time).• Creation of the user stories hand in hand with interaction designers and product owner.• Product backlog and sprint backlog management.• Explanation of the functionalities to the software developers (offshore / inhouse) and testers.• Adjustments of the interaction designs. • SCRUM Master.• Testing.Projects realized in the following domains: Private Banking onboarding (online), Investments (mobile), Wealth Management (mobile).

• Managing client-focused activities and internal strategy related to business development, program design and development, fundraising, sales & partnership management, external representation, communication (with focus on Agriculture sector at Western European and African civil society & international development markets).• Program Management (Liason for NL for the ‘Geodata 4 Agriculture and Water’ program implemented in Ethiopia)• Business development support for IICD Ethiopia office

• Coordination of the business development activities in the Economic Development sector (agriculture / rural development / entrepreneurship & youth employability).• Securing growth of income from the private donor accounts, mainly by:- Internal coordination of the fundraising strategy and activities within the sector- Strengthening relations with the existing and new accounts (scoping, signing, and managing partnerships with institutional partners, including e.g. sales, account management, internal policy design, and grant writing)- External representation- Development of the (inter)national brand of IICD

Scoping, signing, and managing partnerships with institutional partners (private businesses & private foundations), including e.g. sales, account management, internal policy design, and grant writing.

Selected as one of the few candidates to join the firm’s most prominent young talents global leadership program• Management of the selection process of the software tool to support Scrum method of Project Management (Operations & IT Retail Banking NL)• Consultancy on the design of strategy to increase maturity of the Project Portfolio Management (COO Office ING Network Management)

• Design and execution of fundraising and communications strategy, with focus on grant applications from local and international foundations• 269% growth of funds raised from grants – foundations and corporate funding (US$ 113.000 compared to US$ 42.000 year before)• Design and implementation of key administrative and financial processes – roll out of budgeting, financial reporting, financial policies

• Successful implementation of the technology solutions to foster growth of the global organization, with focus on management (in the role Product Owner) of the internal global IT platform, in cooperation with 3 IT vendors (incl. Tata Consultancy Services / India – software development, TATA Communications / UK - hosting) o Requirements management process regarding Product’s change requests (new modules & functionalities) and problem requests (bugs), in cooperation with software development vendors and business owners o Negotiations and signature of 4 diverse IT contracts (budgets : 30.000 – 900.000 € each) o Key decisions regarding design of the Product’s functionalities and system’s architecture and infrastructure• Execution of the change management process to drive culture of internal communication & knowledge management (including initialization of projects among +80 national offices)• Facilitation of AIESEC global strategic planning based on the Balanced Scorecard

• Account Management – successful development and delivery on 7 global partnerships with international organizations based worldwide (partnership budgets: 20.000 – 130.000 € p.a. each): expansion of 100% of partnerships, driving growth of the partnership that later received the “Best Global Partner of 2008 Award”• Contribution to the realization of the fundraising goal of the Global External Relations Group (~1.000.000 €) through realization of individual fundraising goals at the level of 137 % - € 262.000• Re-definition of the process of online involvement and services delivery for all the global corporate partners through the newly launched global IT platform• Coordination of design & implementation of global strategies in external relations, information management & operations areas as member of full time 22 people team of 16 nationalities• Coordination of participation of the business partners in AIESEC global leadership congresses (~1.000 participants)

• Realization of the fundraising goal of 400 000 € through strategic overview of cooperation with corporate partners and leadership of the fundraising team (3 people)• Supervision of the product development to assure organizational growth on national & local levels• Coordination and delivery of the education for the local sales coordinators