Product manager, technical writer and business analyst with wide experience in creating digital products, documentation and marketing communications (incl. delivery of localization and training services). I made market roll-out for products in 𝗘𝗥𝗣 and 𝗜𝗖𝗧 area. I also supported and developed (incl. go-to-market) existing offerings - in medical and aviation platforms, payment services and e-commerce. I helped in achieving higher satisfaction levels of current customers and gaining new ones by triggering positive image of products - through effective communication, training and consultancy.I managed to build product and brand awareness by introducing and optimizing strategies of informing customers of latest developments and 'added value' any new feature and solution brings.I also introduced several improvements into corporate processes through which I reduced operational costs and managed to double efficiency of marketing, introduce best practices into product management & documentation as well as create information libraries.✅MARKET ROLL-OUT & APPLICATION RELEASES✶ Created market introduction for IFS App, MS Dynamics, Sabre IX and other business systems✶ Delivery of operation manuals/business & technical process navigation/specifications in ERP, ICT, GDS & OPS, various integrations✅MARKETING COMMUNICATIONS✶ Newsletters, landing pages, brochures, blogs - for market roll-out, trafe fairs, etc.✅SOLUTION ADVOCACY AND POST-SALES CARE✶ Product training, knowledge sharing and customer support for ERP, GDS, DTP and medical apps✅BIG DOCUMENTATION PROJECTS✶ Refreshment and market roll-out of "renewed" Payroll module at IFS for all of Europe - created more than 1000 pages of user help, business process flows, process and activity descriptions✅AZURE CLOUD MIGRATION✶ Delivered manuals and technical specifications for legacy apps & systems so they could be used in new settings in cloud environment at SNI✅IMPROVEMENTS IN DTP PRODUCTION PROCESS✶Introduced new layouts for documents and modern ways of managing contents with Schema ST4 DTP platform - at Mettler-Toledo✅INTRODUCTION OF ICT CLOUD LAB SERVICE CATALOG✶ Managed creation and delivery of product - service catalog for telco and SaaS features available in ICT cloud Labs in Ericsson𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝘁𝗶𝗲𝘀: Digital Marketing, Copywriting, Training & Workshops, Mentoring, Product Advocacy, Creative Problem Solver, Negotiation, Cross-Cultural Awareness, Stakeholder Management, Customer Experience & Satisfaction>>Open to Opportunities<<