Konrad Kowalski Email & Phone Number

Warsaw, Pl

Warszawa, Woj. Mazowieckie, Polska

• Working across countries with multiple IT specialists and project managers.• Coordinating project teams and leading successful deliveries.• Managing project schedules, risks, and issues for complex projects across the organization.• Proposing process and system improvements.Achievements:Technology area:• Migrated five applications within the Poland Infrastructure Transformation Programme (reducted costs by ~20%, increase flexibility, performance and security).• Implemented the first bots in the organization using Robotic Process Automation (UiPath); 5 FTE saving.• Established an interdisciplinary technology team for end-to-end project delivery, including automation. The team is involved in business case creation, analysis, development, quality assurance, implementation, and maintenance. It includes sub-teams for development, automation, simplification, and change management (2 new project initiated)• Delivered changes to bank applications using Scrum and waterfall approaches.• Implemented a new process for managing and prioritizing technology projects based on the MoSCoW methodology, shifting focus from entire projects to specific requirements.Business area:• Analyzed, coordinated, and implemented a complex finance business model for creating business cases, facilitating approval, and executing initiatives. This project enabled the prioritization of projects based on budget requirements, benefits, risk reduction, or regulatory compliance.• Initiated and implemented a car leasing offer for employees.Property area:• Opened a branch in Wroclaw with up to 100 employees within six months.Events initiatives:• Coordinated NatWest's presence at the Women in Tech Summit 2023 & 2024 and IT4She Camp 2023, managing communications, booth construction, and stakeholder engagement (5 people hired, 60 posts published on Linkedin, 40 guestes from UK came to the event).

Warszawa, Suwak 3

• Project Manager for different Operations projects. • Analyzing bank systems and implementing improvements. • Controlling and monitoring system's changes in operations area. • Coordinating tests for bank's projects. • Supporting business areas in preparing detailed system requirements. • Conducting monthly operations meeting and presenting main projects and changes carried out in bank. Achievements: • Project Manager for different Operations projects. • Analyzing bank systems and implementing improvements. • Controlling and monitoring system's changes in operations area. • Coordinating tests for bank's projects. • Supporting business areas in preparing detailed system requirements. • Conducting monthly operations meeting and presenting main projects and changes carried out in bank. Achievements: • Implemented complex regulatory functionality for early repayment, being one of the first banks on the Polish market to do so (resulting in significant changes to the bank system, procedures, and contracts), • Deployed a bank-wide SMS management system, allowing the Call Center to dynamically scale, delay, or stop marketing campaigns during high-traffic periods, resulting in a ~6% improvement in customer engagement and response rates,• Implemented KIR system (oversee for UAT test), • Implemented a new SMS operator (T-Mobile) and integrated it with bank tools. • Automated overpayment returns for the entire bank with a comprehensive system for reporting, •Extended the program to manage legal cases (BTE and civil cases), • Implemented functionality allowing the total amount to be repaid, • I mplemented a centralized tool for call center employees to access client marketing offers, increasing cross-selling opportunities by 10%. • Implemented FAQ on the website as my own initiative.

• Project Manager for different Operations projects. • Analyzing bank systems and implementing improvements. • Controlling and monitoring system's changes in operations area. • Coordinating tests for bank's projects. • Supporting business areas in preparing detailed system requirements. • Conducting monthly operations meeting and presenting main projects and changes carried out in bank.

Warszawa, Woj. Mazowieckie, Polska

IT Merge was a technical project. The main scope of this projectwas to migrate clients data and functionality from systems used inCetelem Bank to systems used in Sygma Bank.Main activities:• Managed SIT & UAT.• Organized training sessions for testers.• Supported business areas in testing.• Compiled comprehensive project plans and detailed reports for the project director; optimized workflows and improved visibility on project progress.• Collaborated with the business to establish business requirements.• Worked with other project managers in IT Merge.Achievements:• Achieved all program goals, enabling successful migration.• Successfully acquired and implemented testing standards, tools,and procedures.

Warszawa, Woj. Mazowieckie, Polska

For two years I managed teams of 15 to 30 people.Main activities:• Supervising process of analyzing credit application• Managing call flow in Call Center (system Avaya)• Recruiting• Conducting and cooperating in Bank's projects (assistance inimplementing telephone exchange - system Avaya).Achievements:• Creating a self-reliant and motivate team from the scratch,• Introduction of contract with Polish Bank Union - ProprietaryDocuments,• Implementing new bonus system for Call Center.

Warszawa, Woj. Mazowieckie, Polska

Main Responsibilities:• Conducting internal and external training sessions,• Supporting employees in customer service,• Preparing training materials,• Developing procedures.Achievements:• Over 90% pass rate in knowledge verification exams following introductory training,• Creating a complete guide from scratch for operating the central bank system.

Suwak 3

Over more than two and a half years of work, I have learned independence and teamwork.Main Responsibilities:• Providing telephone support to customers and store employees,• Processing and archiving credit documentation,• Analyzing credit applications,• Issuing bank opinions for customers.Achievements:• Meeting sales targets,• Achieving efficiency and quality goals.

Warszawa, Woj. Mazowieckie, Polska

Working in this position taught me independence and meticulousness.Main Responsibilities:• Presenting credit offers and terms,• Preparing credit applications,• Acquiring new borrowers,• Preparing advertising materials for the store and credit office.Achievements:• Meeting sales targets,• Selling credits with the most expensive insurance package.

Innovation And Technology Project Management, A

Podyplomowe Studia Zarządzania Projektami, Bardzo Dobra

Socjologia

Licentiate Degree, Socjologia, Dobra