Konstantinos Paraskevopoulos Email & Phone Number

Leiden, Zh, Nl

Amsterdam, North Holland, Netherlands

Berlin, Germany

Responsible for the overall management of each Station/Base. Effective liaison between client and company's headquarters, as well as overall responsibility and liaison between service partners (catering/cleaning/engineering/hotel accomodation), to ensure a smooth operation and an "on time performance".Day to day support to Flight and Cabin crew, ensuring that any performance or operational issues are dealt with in a timely and efficient manner.

Lasithi, Crete, Greece

Responsible for ensuring that our guests have an outstanding experience by effectively handling complaints and ensure that a satisfactory solution is found for the guests. Implemented quick resolution techniques to ensure issues are tackled in a timely manner and not escalate.Liaison amongst front office, guest relations department and concierge, in order for our guests to receive a smooth and streamlined end to end service. Conducting site inspections for travel agents from across the globe and showcasing the features of the resort, including dining and shopping outlets, wellness centre and potential outdoor activities.Responsible for overseeing, sorting out and reporting issues from all departments (from maintenance, to smooth operation of all food outlets) as well as dealing with medical and operational emergencies. I oversaw customer's feedback on several online platforms and due to my extensive experience in recruitment, I assisted with the recruitment of new employees at the beginning of the season.

London, United Kingdom

On Worldwide fleet, I was responsible for the performance management of a team of over 200 crew members, including Cabin Service Directors, Customer Service Leaders and cabin crew. Aimed to lead the team to achieve exceptional customer service by optimising on-board performance. My role involved coaching and developing of on-board leaders in order for them to achieve set objectives, as well as setting and following through development plans. Other aspects of my role involved managing attendance and ensure compliance of the team with policies and procedures. The role gave me the opportunity to get involved with operational projects (new route launches) and delivery of training courses, as well as flying with team members to assess their on board performance. In November 2016 I got transferred to Mixed fleet, where I lead, managed, coached, supported and developed a team of 22 Customer Service Managers, who themselves, were responsible for the "end to end" management of an extended team of approximately 150 cabin crew. I was responsible for their annual appraisal and performance related reward (based on set objectives /KPIs /targets and calibration). My responsibilities also included recruitment/selection, project delivery as well as delivering training courses.

Doha, Qatar

Performance manager in charge of a team of 220 Cabin Services Directors / 800 cabin crew. My responsibilities included day to day aspects of managing performance with ultimate goal the development of each individual in order to achieve optimisation of performance, attendance and overall productivity that would lead to customer satisfaction. My role involved coaching, mentoring and also enhancing interpersonal skills of Qatar Airways' on board leaders. Engagement with the team members was my primary focus and I achieved this through the delivery of presentations and engagement conversations during leadership and annual refresher courses.I was actively involved in the design and implementation of new promotion selection processes as well as recognition schemes.

Responsible for all aspects of performance management of around 150 cabin crew from all ranks (main crew, pursers and Cabin Service Directors).Expert in identifying talent and recognising excellent performance as well as managing performance that needs to be developed by following company's policies and procedures. Able to effectively co-operate and liaise with trade unions as well as departments from all fleets within British Airways.I am responsible for assessing the Senior Crew members in the team by conducting line checks and briefing audits, as well as conducting performance appraisals (annual reviews) using calibration.Effective management and implementation of change and ability to positively influence team members.Expert in coaching and mentoring when there is potential for growth in an individual, or when an individual lacks motivation or knowledge.I championed new recognition schemes and worked closely with colleagues from all fleets aiming to effectively enhance productivity, morale and engagement with the BA brand through periods of change.

London, United Kingdom

Senior Cabin Crew Member, Line Trainer (new entrant cabin crew courses/ promotional leadership courses/ premium service training (First and Club-business class).Line selector/ recruiter (trained to recruit across British Airways). Participated in the design and implementation of new recruitment techniques applicable to general cabin crew recruitment as well as language speakers.Line Manager of a dedicated team of cabin crew, responsible for all aspects of performance management/ annual reviews/ recognition/ disciplinaries/ managing attendance and enhancing productivity.As I joined the fleet from the outset, I was involved in managing various projects pertinent to the design and shaping of the fleet as well as trialing and implementing policies and procedures relevant to performance management.

London, United Kingdom

Dubai

Responsible for the well being and safety onboard Emirates' short, long and ultra long haul flights. I was a customer service ambassador for the brand ensuring a safe and pleasant journey for our customers.

Bachelor'S Degree, Elementary Education And Teaching, 8,03/10

Activities and Societies: Part of the university's dancing team.Education Sciences with specialisation in teaching, psychology.

Module In Spanish Language, Spanish Language And Literature

En Rumbo intermediate Spanish online module in the Open University. I passed with Distinction.

Nvq Level 2, Hair Styling/Stylist And Hair Design

Hair dressing studies. Cut-colouring-styling. Covered a wide range of cutting techniques (basic-asymmetric- classic- modern). Basic colour.

Certificate In Makeup Application, Make-Up Artist/Specialist

Make Up application studies. Skin consultation and basic skin care and analysis. Colour correction, tone correction, day, evening.