Konstantin Konakov Email & Phone Number

Valencia, Es

Kazakhstan

Netcracker (NEC Corporation) delivers cloud-native operations support systems (OSS) / business support systems (BSS), billing, CRM, order management/fulfillment, network and cloud infrastructure management and automation. Customers - service providers / telecom operators. Project-oriented company.Customers: Telefonica, Vodafone, T-Mobile, O2, A1, Rakuten, Nuuday and others

Moscow, Russia

Acronis provides on-premises and cloud SaaS/PaaS software for backup, disaster recovery, cybersecurity and endpoint management. Directly to end customers (B2C/B2B) and via cloud platform for managed service providers (B2B2B/B2B2C). Product-oriented company.Customers: Toyota, ABB, SWISS airlines, Boston Red Sox, F1 Williams Racing and othersResponsibilities- Track market, collaborate with customer care and sales to identify signals/pains, make problem hypotheses, validate them.- Design of solutions, requirements, wireframes, collaborating with UI/UX designers and developers, gathering estimates, prioritizing solutions, defining key metrics, reviewing QA test cases, and validating final results.Product Areas Managed: access control, compliance (e.g., GDPR and PCI DSS), installation and compatibility, database support, and beta testing.Achievements- Developed role-based access control across all core company products, enhancing UX and security. Gathered and analyzed business requirements of over 120 enterprise customers. Delivered on time, retaining a key customer through contract renewal, and directly generating over $3M in revenue with additional positive impacts on subsequent sales.- Led Acronis Cyber Protect 15 beta testing. Bug fixes resulted in a high-quality product, exceptional customer experience, and the lowest support team impact ever recorded for a new product version release.- Developed numerous features that enhance UX and boost the solution's competitiveness, such as MySQL/MariaDB backup, new platforms support, and PCI DSS compliance.

Moscow, Russia

GBArt is a wholesale company supplying construction sites and retail stores. Leverages external solutions while developing custom extensions and internal tools to enhance operations.Developed and implemented new automated system for warehouse inventory management and procurement process.Decreased average unit storage time in warehouse from 190 days to 45 days and decreased warehouse expenses per unit by 40%.With the same storage capacity, the range of SKUs increased from 8k to 23k.

Moscow, Russia

Anti-malware and anti-spam vendor. It is a product-oriented company.Responsibilities- resolving complex issues of company key customers- analysis of requests, localization of root causes, communication with RnD to get permanent solutions and decrease support volume- shift managerAchievements- developed a motivation system for the first and second lines of support, which reduced the average response waiting time by more than three times. Request to answer time for high value customers was reduced from several hours to a few minutes.