Successfully optimizing backend IT infrastructure for a large-scale data processing, driving major IT and business projects, implementing digital transformations to enhance operational efficiency and data security in a complex matrix organization. Leads a team of 5 direct reports across 13 countries. • Strategic IT Leadership and Project Management: Development and implementation of strategic IT initiatives and projects, including system migrations and security enhancements and aligning backend IT infrastructure optimization with high-volume data processing needs, crucial for supporting NielsenIQ's strategic business decisions. • Digital Transformation and Process Management: Played a key role in transitioning to a new global platform, markedly reducing data processing times and ensuring seamless 24/7 operations with minimal downtime. Managed digital transformations, significantly enhancing business process optimization and operational efficiency. • Infrastructure Development and Maintenance: Spearheaded the development and ongoing maintenance of Data Center infrastructure, focusing on enhancing servers, networks, databases, and systems. Ensured high-performance and reliable IT service provision across the organization. • IT Network Support and Cost Optimization: Developed bid requirements for hardware and software upgrades, ensuring organisational and departmental needs were met while optimizing costs. Conducted in-depth data analysis to strategically reduce telecom expenses, contributing to substantial cost savings. • Implementation of ITIL and Agile Practices: Successfully implemented ITIL processes and Agile methodologies, fostering enhanced operational efficiency and flexibility within the IT department. • System Migration and User Support: Efficiently managed the transition from Google Suite to Microsoft M365, providing extensive user support and training, including organizing bilingual Q&A sessions and creating detailed user manuals.

Responsible for optimizing backend IT infrastructure for enhanced data processing, management of significant IT and business project, and digital transformation that resulted in significantly improved operational efficiency and data security in a multifaceted organizational framework. Managed the IT infrastructure across 5 regions with 7 direct reports. • Network and Server Room Design: Led the design and specification requirements for network and server room infrastructures, including voice systems and Internet links. Managed vendor relationships and oversaw access systems setup. • Disaster Recovery and Business Continuity: Developed and executed detailed disaster recovery strategies, including comprehensive backup systems. Enforced robust security policies and procedures, ensuring continuous and secure data access and management throughout the organization. • System Integration and Tech Refresh: Guided the integration of global domain and global exchange systems. Managed a tech refresh program, encompassing workstations, networks, and servers, ensuring up-to-date and efficient technology use. • Digital Transformation in Data Acquisition: Managed business processes through significant digital transformations specifically for Data Acquisition (Field). Successfully transitioned to a new platform for data collection, enhancing operational efficiency and data management.

Provided comprehensive technical support, administering server environments, and implementing key IT infrastructure projects. • Technical Support/Business Application Management: Delivered robust technical support to end users and managed various business applications, ensuring seamless daily operations and user satisfaction. • Network Migration/Infrastructure Enhancement: Led the migration from Novel Network to a Windows IP-based network ecosystem, overseeing the implementation and maintenance of the corporate email system and Active Directory, while enhancing overall network security.