Writing web content for a wide range of web development projects of varying sizes and industries to help convey a clear message of the product and its benefits to the client's target audience. Responsibilities: • Interviewing clients (business owners) to learn about their industry, problems to identify potential conversion goals and opportunities.• Following or developing new voice and tone strategies unique to each client's industry and needs. • Continuously… Show more Writing web content for a wide range of web development projects of varying sizes and industries to help convey a clear message of the product and its benefits to the client's target audience. Responsibilities: • Interviewing clients (business owners) to learn about their industry, problems to identify potential conversion goals and opportunities.• Following or developing new voice and tone strategies unique to each client's industry and needs. • Continuously reviewing and refining website content with clients and stakeholders, while sticking to a strict development schedule to ensure timely website launch. Show less

Helping senior borrowers to solve their cashflow problems and achieve financial security by offering reverse mortgage solutions to fit their needs. Developed knowledge of end-to-end lending process in the niche sector of reverse mortgages, our portfolio of products, and competitive landscape. Successfully completed the SAFE Mortgage Loan Originator test (which has a national average pass rate of 55%).Responsibilities:• Getting to know the customer and their unique… Show more Helping senior borrowers to solve their cashflow problems and achieve financial security by offering reverse mortgage solutions to fit their needs. Developed knowledge of end-to-end lending process in the niche sector of reverse mortgages, our portfolio of products, and competitive landscape. Successfully completed the SAFE Mortgage Loan Originator test (which has a national average pass rate of 55%).Responsibilities:• Getting to know the customer and their unique needs for the loan products in our portfolio and identify the right match for them. • Guiding customers by setting proper expectations of each step of the loan funding process and its complexities, conducting line-by-line review of the loan proposal, and following through on the successful funding of the loan. • Coordinating with loan processors and underwriting team to ensure that customers get their loan closed quickly.• Using knowledge from previous experience as insurance sales agent to advise coworkers on insurance questions to aide in closing their loans. Show less

Licensed insurance agent in P&C with a Fortune 100 company - licenses held in over 40 states.Regularly exceeding sales goals by having a 12-month Net Sales average of 120% to goal, as well as line conversion of over 30%. Consistently in the top 10% of leaderboards across 3 sites within my respective sales organization.Responsibilities:• Connect on a personal level using consultative sales approach to build a customized package to fit each client's specific… Show more Licensed insurance agent in P&C with a Fortune 100 company - licenses held in over 40 states.Regularly exceeding sales goals by having a 12-month Net Sales average of 120% to goal, as well as line conversion of over 30%. Consistently in the top 10% of leaderboards across 3 sites within my respective sales organization.Responsibilities:• Connect on a personal level using consultative sales approach to build a customized package to fit each client's specific needs.• Build and maintain relationships with LM sales offices nationwide, as well as work with mortgage companies to ensure smooth transactions on behalf of our mutual clients. • Focus on cross-selling products with each opportunity to ensure that the customer gets a “full solution” and a great experience. • Provide leadership and feedback to peers, and share advice based on prior experiences to assist with further success and career progression. Show less

Developed vast knowledge of mobile electronics, accessories, and the overall Apple ecosystem, as well as competitor products, in order to help customers make informed decisions based on comparison and preference. Selected as 1 of 2 candidates for "Lead-and-Learn" program with intent to progress to a leadership role.Regularly exceeded the revenue expectations and loyalty metrics attached rates for products sold. Maintained a positive NPS (Net Promoter Score) satisfaction score of over… Show more Developed vast knowledge of mobile electronics, accessories, and the overall Apple ecosystem, as well as competitor products, in order to help customers make informed decisions based on comparison and preference. Selected as 1 of 2 candidates for "Lead-and-Learn" program with intent to progress to a leadership role.Regularly exceeded the revenue expectations and loyalty metrics attached rates for products sold. Maintained a positive NPS (Net Promoter Score) satisfaction score of over 85%.Responsibilities:• Probe and prospect customers in order to make the right solution offer based on needs• Create business customer connections to grow the business client sector of the company • Product setup and troubleshooting following each successful sale • Focus on customer loyalty metrics in order to create “owners” and “promoters” for our business Show less

Guided customers through the car-buying experience by better understanding their needs and personal situations. Consistently exceeded the store average of cars sold per month, as well as store average of ESP (extended service plan) sold in accordance to vehicles sold. Maintained a positive VOC (voice of customer) satisfaction score of over 80%.Responsibilities:• Educate customers on the modern vehicle technology and how it can fit into and improve their daily… Show more Guided customers through the car-buying experience by better understanding their needs and personal situations. Consistently exceeded the store average of cars sold per month, as well as store average of ESP (extended service plan) sold in accordance to vehicles sold. Maintained a positive VOC (voice of customer) satisfaction score of over 80%.Responsibilities:• Educate customers on the modern vehicle technology and how it can fit into and improve their daily lives• Worked closely with clients to guide them through the vehicle appraisal services when trading in• Prospecting and appointment setting with clients with intent to sell products• Cross-sell and up-sell extended service plans, and 3rd party accessories based on client preferences• Provide financing options and further clarification of purchasing options• Assist in vehicle preparation and delivery to the end user• Customer follow up, product research and new product alerting to bring in buyer Show less

Regularly met or exceeded sales in new customer activation and home service products, as well as customer retention and further prospecting. Maintained consistently high customer satisfaction record (store and district level). Acted as the store SME and mentor for accessory sales and drove overall store sales success record.• Responsible for completing sales under given quotas, including wireless, home, and accessory products• Created business accounts, as well as customized… Show more Regularly met or exceeded sales in new customer activation and home service products, as well as customer retention and further prospecting. Maintained consistently high customer satisfaction record (store and district level). Acted as the store SME and mentor for accessory sales and drove overall store sales success record.• Responsible for completing sales under given quotas, including wireless, home, and accessory products• Created business accounts, as well as customized business agreement contracts• Responsible for customer satisfaction upon the point of sale as well as carrying out any necessary follow up objectives• Troubleshooted customer devices and handled any tangible issues for the retail location• Provided high level customer service by quickly resolving any issues that were handled either in the store or by various AT&T departments• Consistently met the performance objectives set by management Show less

Hired on as one of the first 30 field representatives in the region and the time to be responsible for representing the company at multiple locations, as well as driving sales and introducing new products to the market during the beginning stages of wireless industry products saturation. Consistently in top 5 performers in the region recognized for a variety of sales metrics and product knowledge.• Increased company's market position in assigned national retail locations through… Show more Hired on as one of the first 30 field representatives in the region and the time to be responsible for representing the company at multiple locations, as well as driving sales and introducing new products to the market during the beginning stages of wireless industry products saturation. Consistently in top 5 performers in the region recognized for a variety of sales metrics and product knowledge.• Increased company's market position in assigned national retail locations through coaching, educating, and training retail store personnel and assisting in the sales process• Customized and delivered training to fit the needs of each retailer and managed roll-out of national retail programs, tools, and training procedures• Executed existing sales program and assessed program effectiveness • Conducted role-playing exercises and mentored sales associates to ensure proper executions of offers and/or promotions• Served as liaison between retail stores and headquarters to identify and resolve issues• Resolved customer complaints and product/service issues• Analyzed business reports for trending and communicated findings to local retailer management Show less