Konstantin Shepelev Email & Phone Number

Mclean, Va

• Developed backup strategy for corporate systems at multiple locations utilizing EMC Avamar solution with underlying Data Domains. Manage backup system including troubleshooting issues, performing maintenance and upgrades, configuring backup policy, and addressing data recovery requests.• Combined various stand-alone VMware ESXi hosts throughout the organization into one datacenter under VMware vCenter server to simplify management of virtualized environment. Deploy and configure servers in virtual environment to address organizational needs.• Manage users and projects in OpenStack environment provisioning resources and troubleshooting issues with deployed instances. Participate in patching and upgrade process by pathing compute nodes.• Researched and implemented inventory management system for corporate assets. Maintain inventory performing periodic audits.• Perform day to day administration of users and projects in development environment which includes JIRA, Confluence, GitLab, and other tools. Perform patching and upgrades of developer systems.• Administer JAMF Cloud environment creating policies and managing enrolled Apple equipment.• Perform day to day systems administration and end user support duties in the environment containing both Windows and Mac computers, physical and virtual servers, VoIP systems, and Teleconferencing facilities.• Managed conversion of developers utility closet into a server room, creating specifications and working with vendors to satisfy electrical, cooling, and racking requirements.

Washington D.C. Metro Area

• Reviewed technical proposals and assisted in design and development of SOPs and installation guides• Supported installation, modification, testing, and servicing of applications in pre-production Windows environment• Built, configured, and managed Windows 2008 and 2012 servers in VMware ESX environment• Created VMs utilizing vSphere based on customer hardware requirements. Maintained VMs including backups, restoration, and reconfiguration• Performed day to day server administrator duties in Windows environment• Reviewed and distributed support requests to the members of the team based on their area of expertise• Maintained inventory of data center equipment• Worked with outside vendors to ensure operational continuity of VM hosts

Washington D.C. Metro Area

• Provided in-person and over the phone support with software, hardware, and network issues• Managed users and computers via Active Directory• Configured and deployed end-user systems including PC and Mac laptops and desktops• Setup and configureed VMware Fusion on Windows 7 and Mac computers• Configured and deployed IP Phones utilizing Cisco Unified Management console• Purchased and configured mobile phones for employees• Maintained performance metric of over 45 issues resolved per week in a high paced work environment

Washington D.C. Metro Area

• Configured, deployed, maintained, and decommissioned equipment for Washington office, Baltimore office, and external users• Provided in-person and remote support to end-users with computer systems and software related issues• Purchased specialized software to support end-user functions• Worked with third party vendors including Verizon, Symantec, and Dyonyx to resolve issues with user accounts and company systems• Maintained up-to-date inventory of the computers and other equipment used by the organization• Configured Amazon EC2 environment and assisted off-shore team with stress load testing for the EasyVoucher portal project• Researched and tested solutions for the kiosk workstations for EasyVoucher project

Reston, Va

• Researched and purchased necessary equipment for local and remote employees on various projects.• Researched and purchased software and services for the company including specialized software like PathLoss and MapInfo and Internet solutions (upgrade of T1 to 10MBps dedicated line)• Managed services provided through Verizon, Skype, and various other vendors through the corporate accounts• Maintained up to date inventory of hardware and software employed by the company• Managed migration of company VoIP system from local PBX service to a hosted solution, performed vendor negotiations and oversaw breakdown of the existing solution and deployment of the new service• Managed migration of the IT department to the new location, breakdown of the equipment in the original office, creation of an inventory of end-of-life equipment, and finding recycling and reuse solutions

Reston, Va

• Provided in-person, over the phone, and remote support to end-users with computer systems and software related issues• Supported various technologies employed by the company including VPN, Sharepoint, VoIP, and email solutions• Inventoried, configured, upgraded, deployed, troubleshot, and decommissioned computer systems. Worked with vendors on RMA requests.

Alexandria, Va

• Reviewed patent applications in the field of Computer Security & Cryptography• Determined the scope of the protection claimed by the inventor• Communicated findings to patent practitioners/inventors

Reston, Va

• Installed, configured, and maintained company product in clients’ environments• Tracked and resolved customer issues and inquiries• Participated in software acceptance and regression testing• Assisted with planning, preparation, and delivery of training sessions• Maintained training facilities including network, desktop, and other equipment.

Reston, Va

• Released and monitored jobs critical to production in a client/server environment• Prepared, maintained, and distributed reports with Microsoft Office 2003• Responded to customer and management inquiries in a timely and professional manner

Maintaining computer availability in Academic Computer Labs in George Mason University. Assisted students and staff with computer and software related problems.

Master Of Science (Ms), Management Information Systems, General

Studied IT systems management.

B.S., Computer Science

Studied computer science.