Konstantin Yatsenko Email and Phone Number

Radisson Blu Moscow Belorusskaya Hotel1. Taking under control all aspects of Front Office Department2. Providing the highest service we can3. Interviewing for potential employees4. Scheduling and timesheet5. Calculating monthly salaries and upselling / bonuses 6. Writing monthly training for the team and controlling the progress up to date. Conducting trainings on working with guests, loyalty program and standard operating procedures7. Writing standard operating procedures and controlling the team working according it 8. Controlling standard service metrics, established by a corporate Office9. Working with guests’ reviews on different sources 10. Working as a Duty Manager on a scheduled base, resolving conflict situations with guests and colleagues11. Optimization of the department staff in a pandemic12. Signing the new contracts with OTAs13. Signing up acts of defect detection of the room fund 14. Participation in budget and tender purchases

Radisson Blu Sheremetyevo Airport Hotel, 5*www.radissonhotel.comHotels, Restaurants, Food Service Industry, Catering• HotelFront Office Manager1. Taking under control all aspects of Front Office Department2. Providing the highest service we can3. Interviewing for potential employees4. Scheduling and timesheet5. Calculating monthly salaries and upselling / bonuses 6. Writing monthly training for the team and controlling the progress up to date. Conducting trainings on working with guests, loyalty program and standard operating procedures7. Writing standard operating procedures and controlling the team working according it 8. Controlling standard service metrics, established by a corporate Office9. Working with guests’ reviews on different sources 10. Working as a Duty Manager on a scheduled base, resolving conflict situations with guests and colleagues11. Optimization of the department staff in a pandemic12. Signing the new contracts with OTAs13. Signing up acts of defect detection of the room fund 14. Participation in budget and tender purchasesWent through a brand audit with a 100% result!

1. Taking under control all aspects of Front Office Department2. Providing the highest service we can3. Interviewing for potential employees4. Scheduling and timesheet5. Calculating monthly salaries and upselling / bonuses 6. Writing monthly training for the team and controlling the progress up to date. Conducting trainings on working with guests, loyalty program and standard operating procedures7. Writing standard operating procedures and controlling the team working according it 8. Controlling standard service metrics, established by a corporate Office9. Working with guests’ reviews on different sources 10. Working as a Duty Manager on a scheduled base, resolving conflict situations with guests and colleagues11. Optimization of the department staff in a pandemic12. Signing the new contracts with OTAs13. Signing up acts of defect detection of the room fund 14. Participation in budget and tender purchasesWent through a brand audit with a 100% result!

StandArt Hotel member of Design Hotels 5*Moscow, www.standarthotel.com/Front Office Manager1. Taking under control all aspects of Front Office Department2. Providing the highest service we can, have entered to Top 3 Moscow Hotels according Booking.com3. Interviewing for potential employees4. Scheduling and timesheet5. Calculating monthly salaries and upselling / bonuses 6. Writing monthly training for the team and controlling the progress up to date. Conducting trainings on working with guests, loyalty program and standard operating procedures7. Writing standard operating procedures and controlling the team working according it 8. Controlling standard service metrics, established by a corporate Office9. Working with guests’ reviews on different sources 10. Working as a Duty Manager on a scheduled base, resolving conflict situations with guests and colleagues11. Have worked with a new team all COVID – 19 period 12. Optimization of the department staff in a pandemic13. Signing the new contracts with OTAs14. During pandemic have been checking readiness of rooms to check in15. Signing up acts of defect detection of the room fund 16. Participation in budget and tender purchases17. Have been a part of a personnel committee of the management company in preparation for the position - chief operating officer (Since January)18. As a member of the program above took cross –trainings at HSKP Department and F&B

Sheraton Moscow Sheremetyevo Airport Hotel 5*Moscow, www.sheratonmoscowairport.comFront Office Manager1. Taking under control all aspects of Front Office Department2. Interviewing for potential employees3. Scheduling and timesheet4. Writing monthly training for the team and controlling the progress up to date. Conducting trainings on working with guests, loyalty program and standard operating procedures5. Writing standard operating procedures and controlling the team working according it6. Controlling standard service metrics, established by a corporate Office7. Working with guests’ reviews on different sources 8. Working as a Duty Manager on a scheduled base, resolving conflict situations with guests and colleagues

Holiday Inn Moscow Tagansky 4*Moscow, www.holidayinn.comSenior Deputy Front Office Manager1. Taking under control all aspects of Front Office Department2. Interviewing for potential employees3. Scheduling and timesheet4. Writing monthly training for the team and controlling the progress up to date. Conducting trainings on working with guests, loyalty program and standard operating procedures5. Writing standard operating procedures and controlling the team working according it6. Controlling standard service metrics, established by a corporate Office7. Working with guests’ reviews on different sources 8. Working as a Duty Manager on a scheduled base, resolving conflict situations with guests and colleagues Have awarded «The best employee of the 2nd quarter 2018» and was nominated twice

Sheraton Moscow Sheremetyevo Airport Hotel 5*www.sheratonmoscowairport.comNight Manager1. Managing of hotel operations at nights (30-40 people per shift), including receptionists, night auditors, porters, concierges, engineering department, housekeeping department, kitchens, room service, bar staff and waiters2. Maintaining the quality of the service provided at the hotel and monitoring the high level of its provision3. Taking responsibility for safety at the hotel for the guests, staff and the hotel 4. Increasing income and occupancy of the property using creative sales methods and a personal contact with every guest5. Evening stand up meetings with a night shift. Daily reporting to General Manager on what has happened during the shift6. Meeting of VIP guests, working in Lobby, helping to check in, making new reservations, in touch with conflict guests. 7. Working closely with Sheremetyevo International Airport (delayed flight, crew accommodation)8. Controlling financial part of departments, controlling night auditors, their reports. Making sure the night audit made correctly and in timing. Refund procedures and correction / adjustments9. Resolving conflict situation 10. Interviewing for potential employees at night shiftsWas a best Manager of the 2nd quarter 2017. 3 times was nominated

Sheraton Moscow Sheremetyevo Airport Hotel 5*www.sheratonmoscowairport.comNight Auditor1. Check in, check out 2. Informing guests of hotel’s facilities, working hours and special offers3.Closing shifts, making reports4. Preparation of statistics reports 5. Working with confidential information

Holiday Inn Moscow Lesnaya Hotel 4*Front desk Administrator1. Making new reservations2. Check in, registration of the guests and check out3. Working with cash and credit cards, cost calculation4. Informing guests of hotel’s facilities, working hours and special offers by phone and face to face 5. Controlling over compliance with the rules of residence and room operationBest employee of 2nd quarter 2013 (Face of the Hotel)

Travel Agency Elsy GroupSales Manager1. Incoming calls2. Consulting clients according their needs and wants 3. Working in team with different hotels, countries, cultures, airlines, transfers, e t c 4. Contracts signing