Konstantina Perpera Email & Phone Number

Estonia

Estonia

Investigating, managing and resolving urgent queries and incidents with business impact in a consistent and timely mannerHandling communication regarding priority incidents in direct channels with licensees and product specialists Monitoring services' availability and detecting, assessing the impact of and escalating outages and interruptions timely to internal and external stakeholders, while ensuring a meaningful flow of updates across all alerted partiesLeading technical support unit shifts; triaging the priority of incoming queries and managing resources, enabling information flows and providing advice and guidance to Technical Support Specialists on a variety of procedures and troubleshooting topics

Estonia

Investigating and resolving technical queries and concerns of licensees, ranging on a wide variety of offered products and servicesEscalating and forwarding queries to the relevant product teams, accompanying them with concise summaries and investigation findings

United Kingdom

Outstanding Customer Service Award - Opia Conference 2021Handling of inbound callsAddressing customer enquiries via telephone and emailProviding quality advice and information to consumers and distributorsResolving queries and keeping customers updated on the status of their enquiryProcessing of inbound promotional claims accurately and efficientlyExpressing recommendations for improvement and providing feedback on our serviceTraining and mentoring new recruits in the Customer Service TeamAssisting in the UAT Team formation and performing UAT related tasks

Greece

Website content generation, update and development (products, blog articles, newsletter,promotions, visuals, functional improvements)Social media management (web presence, promotions, engagement with audience)Creating multimedia content (product photography, video, banners & promotions)SEO standards' implementation (on-page and off-page content creation & optimisation)Ad creation, monitoring and update (Google AdWords, Facebook, Instagram)Providing excellent customer service (phone, e-mail, direct messaging) and building customer relationships

Greece

Use of Eurofasma NEXT softwareEnsuring credibility with clients by maintaining detailed knowledge of current marketconditions and competitor's productsFulfilling orders & inbound/outbound call handlingConsignment notes' completionInventory control

Greece

Use of SAP softwareRaising of purchase orders including adding documents and recording received goods/servicesProviding efficient and effective weighbridge operation for the facility, whilst also deliveringkey administrative tasks for the Site ManagerResolving all invoice/purchase order queries for the site ensuring KPI’s are met