Konstantina Tsoukalas Email & Phone Number

Rochester, Ny, Us

Rochester, New York, United States

Respects and maintains customers’ rights and confidentiality and demonstrates a positive, caring attitude toward all customers, staff, guests, and service providers.Provides oversight of ACCESS-VR funded Supported Employment Services.Markets programs to referral agents.Carries a caseload of approximately 20 customers and advocates for their employment needs and goals in English and American Sign Language (ASL). Provides one-to-one vocational counseling to assess the support needs of customers and creates a vocational profile to inform employment goals and workplace accommodation needs.Provides onsite and offsite job coaching as necessary to support customer training in new roles. Conducts long-term site visits to provide required support services and meet regulatory criteria, including worksite crisis management, the facilitation of feedback between employer and employee, and supporting customers in reaching their identified employment goals.Provides ASL interpreting as necessary to maximize success of job placement for customers.Provides limited case management, including connecting with customers’ various service providers to help strategize workplace coping skills and secure accommodations as needed.Documents interactions with customers and completes reports in compliance with contract requirements.Develops and maintains good working relationships with ACCES-VR, DSS, Social Security, and OMH systems.

Dublin, County Dublin, Ireland

Communicated with prospective ESL students of varying English proficiencies for class enrollment.Designed and implemented an 8-week curriculum plan for a beginner's English conversation class.Co-facilitated a weekly English conversation class for 11 low-proficiency ESL students.Created and implemented various documents to promote workplace efficiency.Created informational brochures for distribution to stakeholders and potential clients.Assisted with administrative tasks for the Education Department.Shadowed initial assessments with highly vulnerable asylum-seekers, assisting with the explanation of agency resources and documentation of client responses.Shadowed multi-disciplinary care plan meetings in which client rehabilitative goals were established.Carried out and documented psychosocial check-in calls with highly vulnerable asylum-seekers of varying English proficiencies.Advocated for client psychosocial needs to external individuals, organizations, and businesses as needed.Accompanied psychosocial officers to an asylum-seeker reception center and engaged in outreach work to identify potential clients.Carried out small-scale resource collection and research projects on various topics relating to torture survivors from Sub-Saharan Africa.Provided administrative skills and worked as the receptionist as needed.

Rochester, New York, United States

Co-administrated official Instagram and Facebook accounts, including responding to comments and replying to messages as needed.Promoted key ministries and events through social media posts, including creating graphics.Collaborated with Communications Director to brainstorm and schedule weekly posts.Secured high-quality photographers for church events as needed and organized photos for storage on Google Drive.

Scottsville, New York, United States

Helped customers find specific products, answered questions, and offered product advice.Learned roles of other departments to provide coverage and keep the store operational.

North Chili, New York, United States

Used cross-cultural communication skills to effectively communicate with international tutees.Provided English grammar support to tutees of varying English language proficiency levels.Listened actively and demonstrated patience to facilitate learning and confidence for tutees.

North Chili, New York, United States

Answered phone calls and directed visitor communication to appropriate department personnel.Kept office equipment functional and supplies well-stocked to promote efficient operations.Oversaw filing systems and scanned documents to manage physical and electronic data.