Konstantina Mccully, Mba Email & Phone Number

Anchorage, Ak, Us

Springhill Suites By Marriott Anchorage Midtown

• Oversee the day-to-day operations of 101 key hotel.• Develop and implement strategies to increase room revenue and profitability.• Monitor and manage expenses to ensure cost efficiency.• Establish and maintain positive relationships with guests, vendors, and stakeholders.• Organize meetings with hotel department heads to address changes in policies and procedures.• Ensure compliance with all relevant laws, regulations, and policies.• Ensure all management company SOPs are followed routinely by all managers and supervisors.• Recruit, hire, and retain staff in all departments.• Achieved 100% timely completion of 30-day, 90-day, and annual reviews for all associates.• Manage and develop 30-plus staff to ensure efficiency and high customer service.• Positive increase in GSS scores from ’30s, ’40s, and low 50s to ’70s and above after 5 months on the job

Aloft Anchorage, Alaska, United States

• Recruited, hired, and trained 80% of all 50-plus new staff for a newly opening hotel.• Planned and directed projects relating to the opening of the new hotel. All tasks were completed 100% before the set opening date.• Ensure each department delivers a constantly high standard of service for a brand-new 146-room hotel.• Achieve business objectives, maximize profitability, and maintain cost control in all operations.• Conduct regular operations meetings with department heads to discuss routine operations, departmental performance targets, and guest feedback. • Ensure consistent implementation and review of SOPs throughout all departments.• Assist with the evaluation and implementation of service and revenue programs such as up-sell incentives to promote quality and profitability in all areas of responsibility.• Establish, monitor, and maintain employee schedules while keeping in alignment with a payroll budget.• Assist with the monitoring and ordering of operating supplies to ensure proper control and fulfill department needs.• Proactively monitor associate performance throughout the hotel, advising line managers as necessary to ensure appropriate actions are taken to correct poor performance and to recognize superior performance.

Aloft Anchorage, Alaska, United States

• Maintain exceptional standards of cleanliness and overall appearance of 140-plus guest rooms.• Adhere to operating budgets and correct shortfalls.• Forecast staffing needs, monitor payroll for 20-plus associates, and adjust staffing levels as required.• Recruit, train, and oversee 20-plus housekeeping staff.• Motivate and cultivate a positive atmosphere among team subordinates.• Assess guest satisfaction and develop improvement plans.• Maintain effective communication and collaboration with all other departments.• Ensure all management company SOPs are being followed routinely by associates.

Anchorage, Alaska, United States

• Post customer payments by recording cash, checks, and credit card transactions.• Summarize receivables by maintaining invoice accounts, coordinating monthly transfers to accounts receivables accounts, verifying totals, and preparing reports.• Verify validity of account discrepancies by obtaining and investigating information from sales and customer service departments, and customers.• Preparing and maintaining monthly billing invoices.• Resolve collections by examining customer payment plans, payment history, and credit lines.

Mckinley Chalet Resort, Denali National Park, Ak

• Ensure all 500-plus guest rooms, public areas, and back-of-house areas meet established standards of cleanliness to assure guest satisfaction and maximize revenue.• Resolve quality control and personnel issues and follow up on any problems or guest requests.• Report to Guest Services Manager and General Manager.• Forecast staffing needs, monitor payroll for 90-plus associates, and adjust staffing levels as required.• Recruit, train, and oversee 90-plus housekeeping staff.• Maintain effective communication and collaboration with all other departments.• Commit to Health, Environment, Safety, and Security Excellence (HESS) – achieved perfect HESS audit results with 0 items to resolve.• Rated by AAA ‘Best of Housekeeping Property’ in 2020.

Mckinley Chalet Resort, Denali National Park, Ak

• Assist manager with scheduling, disciplinary actions, and employee recognition• Manage all Housekeeping Supervisors and regular staff (90+ employees)• Resolve quality control and personnel issues and follow -up on any problems or guest requests• Report to Housekeeping Manager, Guest Services Manager and General Manager • Assign daily duties and special projects and take inventory, issue supplies and equipment to workers • Assist manager with forecasting, ordering supplies, payroll, and bonus/incentive programs• Ensure all guest rooms, public areas and back of the house areas meet established standards of cleanliness to assure guest satisfaction and maximize revenue• Assume total departmental responsibility in the absence of the manager

Denali Princess Wilderness Lodge, Denali National Park, Ak

• Train and supervise a team of five to seven; ensure that breaks are taken accordingly and assigned rooms are completed in timely fashion• Inspect completed guest rooms for quality, cleanliness, and maintenance issues, address as needed• Take building inventory and order building/guest supplies• Maintain open communication with other departments on property to ensure outstanding guests service• Resolve quality control and personnel issues• Monitor staff activities, provide training • Assign daily duties and additional projects

Best Western Tyrolean Lodge, Ketchum, Id

• Answer reservation line, make room reservations, cancellations, confirmations and registrations based on guest requests• Perform check-in and check-out of guests• Handle guest complaints and problems promptly• Maintain open communication with Housekeeping and Maintenance departments to ensure guest service meets company standards • Answer any guest questions, recommending local attractions to guests• Post charges to room and receive card and cash payments• Count bank at the beginning and end of shifts and keep bank secure

Master Of Business Administration - Mba, Business Administration And Management, General

Relevant Courses: Managing Organizations and Leading People, Managing Human Capital, Accounting for Decision Makers, Financial Management.

Bachelor'S Degree, Marketing