Konstantina Sousa Email & Phone Number

• Spearhead strategic initiatives to conceptualize and develop product roadmaps that align with overarching business objectives, evolving customer needs and market opportunities within the Post Acute Care Market.• Collaborate closely with executive leadership to define long-term product vision and strategy.• Act as a thought leader within the organization, representing the company at conferences, and strategic partner/customer engagements.• Lead a high-performing team of senior and staff product managers, guiding them in crafting and executing product strategies, all while mentoring them in their professional growth and development.• Cultivate a culture of empathy, transparency, excellence, and continuous improvement within the organization.• Work with sales, marketing, and customer success teams to develop go-to-market strategies and support product launches with effective messaging and positioning.

San Jose, Ca

• Led a cross-functional team in the ideation, development, and launch of an industry first interoperability platform which led to revenue growth and market expansion. • Implemented agile methodologies across 11 scrum teams to increase efficiency and responsiveness in product development processes and to ensure alignment across the Agile Release Train (ART).• Awarded companies top performer (1%) “Master’s Award” for my leadership in both the myUnity - ONC Certification and for my dedication to building efficient product development strategies.• Collaborated with engineering, qa/automation, and product operations to deliver high-impact features on time and within budget• Mentored, coached, and led a team of product managers in the development and execution of product roadmap.• Established and maintained the product roadmap aligned with business objectives, customer needs, and market trends.

San Jose, Ca

• Product Owner/Leader of Onshore and Offshore scrum teams.• Closely work with VP Product Management, VP Engineering, VP Sales and GM to develop the vision and next generation of Netsmart post-acute care product.• Intimately involved with high-profile enterprise customers bringing new products to their business workflows.• Develop, maintain and publish Product Roadmap.• Lead companywide Product All Hands/Product Demos

San Francisco Bay Area

As a Product and Healthcare Industry Expert, I continued to grow at DeVero starting as a ‘jack of all trades” in 2009 when the company was a small 8 person start up and excelled into a strategic Senior Product Management leader when acquired by Netsmart in 2017. During that time, I lead high profile projects touching strategic partnerships, enterprise customers, and projects related to government regulated mandates with strict timelines. In addition, I was involved in roadmap planning and the Product vision. Throughout the acquisition change and beyond, I continued to be recognized as a product expert, and leader in both my prior and new acquiring organization.• Team Lead in Product Management Department.• Develop, maintain and publish Product Roadmap.• Own and prioritized standard product backlog based on market analysis, strategy and customer feedback.• Wrote users stories and worked with engineering and QA to ensure product was delivered on time and promoted to prospects and customers.

• Product Owner for standard product scrum team.• Own and prioritized standard product backlog based on market analysis, strategy and customer feedback.• Wrote users stories and worked with engineering and QA to ensure product was delivered on time and promoted to prospects and customers• Worked with cross-functional teams to author product requirements. Collaborated with engineering to drive implementations.• Collaborated with Sales, Marketing, and Support to roll out new features and products• Collected and measured key product metrics to inform success/failure of each release and planned iterations accordingly.• Launched beta programs with customers.• Engaged with senior management team on a regular basis for strategy, execution and market discussions.

• Worked with Engineering and QA Teams to rollout new features to production. • UAT new features and functions from to ensure updates enhance customer workflow within the product.• Created and managed all User-Guides and Release Notes.• Trained new customers through webinar and onsite visits.• Worked with Beta customers on new features and functions. Gathered input and relayed back to Engineering for future iteration when needed.• Product expert, providing answers to QA, Support, Operations, and Development team members.• Rolled out largest enterprise customer to date.

• Point person after sales for new customers managing 15-20 new accounts at any given time.• Account Manager for multiple high profile accounts within the organization.• Lead the "discovery phase" of new client to identify their current workflow and processes of their business practices on paper to identify what needs/customization they should utilize with their new online EMR product.• Implemented new site builds with Project Coordinators to set up custom EMR site to new clients.• Worked with new customers for 30-90 days to implement the new EMR product and workflows so that they become self-sufficient before moving customer to general support

• Jack of all trades in an emerging 8 person start up.• Sole customer support representative for all inbound support calls and emails.• Sole request/site optimization specialist for all customers.• QA of custom site updates for all customers .• QA core product for new releases.• Conducted webinar trainings for new customers.• Coordinated with Account Manager to help facilitate site implementation of new customers.

• Managed and developed multiple e-commerce websites for internal products.• Created, managed, and optimized web advertising campaigns utilizing Google AdWords, Microsoft adCenter, Yahoo Marketing Solutions, AOL Search Marketplace, Ask.com Sponsored Listings• Created review sites, blogs, and ad content for in-house products

Bachelor’S Degree, B.S. Mathematical Sciences With Minor In Technical Writing And Multimedia Communications

Activities and Societies: Study Abroad Program in Adelaide, South Australia

Study Abroad Program, Mathematics

High School