Konstantin Babushkin Email and Phone Number

Design and development of the omnichannel customer communication platform.- Managed a multi-regional engineering team.- Led development of the Contacts service.- Led development of the Email service.- Led development of the Provisioner service.- Contributed to architectural decisions.- Mentored junior developers.

Design and development of the API management platform (Konnect).- Led development of log aggregation solution for Kong API gateway.- Contributed to architectural decisions related to the Konnect platform.

Design and development of the Data Loss Prevention (DLP) platform.- Led development of API gateway for the data science services.- Led development of AWS S3 scanner.- Contributed to architectural decisions.- Mentored junior developers.

Co-author of the Logrange streaming database.- Built the log collection agent, log forwarding agent and CLI tool (shell).- Built Helm packages to run the Logrange database in Kubernetes.- Made decisions about the project's business direction and the supported feature set.- Interacted with early adopters and potential customers.

Design and development of the Integration Platform as a Service (iPaaS) platform.- Led development of the mission-critical Load Balancing service.- Contributed to the mission-critical Application Deployer, VPC Provisioner and Log Aggregator services.- Winner of the 2013 Hackathon.- Participated in scaling the platform from tens to hundreds of service instances.- Participated in the platform-wide migration to OAuth 2.0.

Design and development of the call center platform integration applications.- Performed technology research and prototyping for the CTO team.- Built an application to allow call center agents to handle calls using Plantronics wireless headsets.- Built a prototype of Mule ESB connector to allow 3rd party companies to use the call center functionality within their Mule ESB applications.- Built the proof-of-concept library to seamlessly embed LivePerson chat agent functionality into the call center agent application.

Investigation and root cause analysis of the call center platform production issues.- Managed a multi-regional engineering team.- Investigated and analyzed root causes of the call center platform production issues.- Managed development of the internal troubleshooting tools (e.g., internal monitoring system, agent information collector).