Oversee the day to day operations of an LED Technology company that supplies both custom and rental LED lighting solutions for the entertainment industry.

Provided all of the Customer Service Delivery to The Adam Project and then Sonic the Hedgehog 2.Having been in positions of leadership with oversight of Customer Service Reps, it's insightful being in this role again but experiencing it with a different perspective.- Executed customer project from start to finish, including all phases from bidding, delivery, installation, take-down through to wrap- Maintained regular proactive communication with customers during filming to… Show more Provided all of the Customer Service Delivery to The Adam Project and then Sonic the Hedgehog 2.Having been in positions of leadership with oversight of Customer Service Reps, it's insightful being in this role again but experiencing it with a different perspective.- Executed customer project from start to finish, including all phases from bidding, delivery, installation, take-down through to wrap- Maintained regular proactive communication with customers during filming to gauge satisfaction, anticipate and identify issues and take preventive, corrective or remedial actions in a timely manner- For each filming project, tracked costs and timing of delivery to the customer’s schedule and budget requirements- Ensured all contractual obligations for each filming project were fulfilled and all risk areas were identified, communicated, and mitigated- Resolved project issues that arose with customers using diplomacy, professionalism and a win-win approach- Managed project cash flow by ensuring all invoices are issued promptly- Conducted a post mortem, documented lessons learned to take corrective and preventive actions, and ensured lessons learned were applied to future projects Show less

I temporarily left the workforce to support our household full-time.

Once the new Studio division was integrated into Sim, I transitioned to Manager of Admin, Studio, Lighting & Grip.- Project author; created a single procedure document for all Sim Lighting & Grip locations- Member of the Sim Studio/Lighting & Grip Senior Management and Operations Team- Aided and advised in the roll of out of finance initiatives that effected Lighting & Grip and Studio Operations- Helped establish metrics to determine KPIs for both the Studio and Lighting & Grip… Show more Once the new Studio division was integrated into Sim, I transitioned to Manager of Admin, Studio, Lighting & Grip.- Project author; created a single procedure document for all Sim Lighting & Grip locations- Member of the Sim Studio/Lighting & Grip Senior Management and Operations Team- Aided and advised in the roll of out of finance initiatives that effected Lighting & Grip and Studio Operations- Helped establish metrics to determine KPIs for both the Studio and Lighting & Grip divisions Show less

- Lead the integration of the newly acquired "The Crossing Studio" into the Sim ecosystem- Rolled out new Billing, Inventory, and Purchasing systems for the Studio division- Oversaw and guided the Studio division's initial budgeting process- Oversaw the day-to-day operations of the Studio division, including onboarding the new team from a small company environment to a large company infrastructure.

- Reporting directly to the President, developed and implemented strategic initiatives in support of the operational plan- Liaised with General Managers to improve operations in all locations and ensure consistency amongst offices- Performed financial planning and analysis to accurately forecast equipment needs and make investment recommendations to senior leadership team based on various business cases-Oversaw the build out of warehouse expansion, monitoring budgets and getting… Show more - Reporting directly to the President, developed and implemented strategic initiatives in support of the operational plan- Liaised with General Managers to improve operations in all locations and ensure consistency amongst offices- Performed financial planning and analysis to accurately forecast equipment needs and make investment recommendations to senior leadership team based on various business cases-Oversaw the build out of warehouse expansion, monitoring budgets and getting managing any changes to the budget- Assisted in the compliance and coordination of all projects within the IT department Show less

Founded in 1963, William F. White International Inc. (Whites) is Canada's iconic provider of production equipment to the entertainment industry. With offices across the country, the company services productions of all sizes from coast to coast and houses an extensive state-of-the-art inventory.- Managed the Client Service Department overseeing all day to day activities- Developed processes for team of 7, trained all new Client Service Reps and created career progression plans with… Show more Founded in 1963, William F. White International Inc. (Whites) is Canada's iconic provider of production equipment to the entertainment industry. With offices across the country, the company services productions of all sizes from coast to coast and houses an extensive state-of-the-art inventory.- Managed the Client Service Department overseeing all day to day activities- Developed processes for team of 7, trained all new Client Service Reps and created career progression plans with direct reports- Established and implemented the Rentals Desk and related functions- Integrally involved with all aspects of bids for shows - prepared cost projections, forecasted equipment requirements, sourced rental equipment throughout North America, negotiated purchase and sub-rental costs and calculated billing rates for final submission to production- Tracked costs and timing of delivery to the customer's schedule and budget requirements- Ensured all contractual obligations for each filming project were fulfilled and all risk areas were identified, communicated, and mitigated- Resolved project issues that arose with customers using diplomacy, professionalism and a win-win approach- Oversaw Vancouver billing department including review of sub-rental discrepancies to prevent profit erosion- Championed White’s implementation of rental equipment inventory tracking utilizing bar coding and scanning technology- Wholly prepared the bid for, obtained the contract for, lead sales and completed the CSR function for “Night at the Museum 3”- Proactively projected gear requirements for Whites Vancouver as well as reviewing the strategic outlook Nationally- Key member of National Inventory Group that was the hub for movement of equipment between offices within Canada- Part of Senior Management Team that was involved in major decision making processes within William F White Vancouver Show less

Paramount Pictures works with the entertainment industry’s biggest filmmakers and brightest stars to produce and distribute entertainment around the world. The iconic Paramount logo has opened some of the most successful and beloved films in cinematic history, including timeless classics such as Sunset Boulevard, The Godfather, Forrest Gump and Ferris Bueller’s Day Off; and blockbuster franchises such as Star Trek, Transformers, and Mission: Impossible. Recent innovative break-out films… Show more Paramount Pictures works with the entertainment industry’s biggest filmmakers and brightest stars to produce and distribute entertainment around the world. The iconic Paramount logo has opened some of the most successful and beloved films in cinematic history, including timeless classics such as Sunset Boulevard, The Godfather, Forrest Gump and Ferris Bueller’s Day Off; and blockbuster franchises such as Star Trek, Transformers, and Mission: Impossible. Recent innovative break-out films such as Interstellar, Arrival, A Quiet Place and Rocketman have further elevated Paramount’s film legacy.Client Services : Aug 2003 – Jul 2010Accounting Administrator: Feb 2001 – Apr 2008Rentals Inventory Administrator: Oct 1995 – Jul 1999- Coordinated movement of large volumes of lighting and grip equipment for television shows and feature films- Managed relationships with customers from initial order to wrap of show production- Bid projects from quotation preparation through to cost exposure analysis- Took detailed orders from customers, from quoting through to approval of client’s billing- Sourced (both locally and from vendors throughout North America) and coordinated logistics and delivery of equipment not available in-house- Completed capital acquisition analysis for major purchases- Processed accounts payable and accounts receivable transactions (Feb 2001 - Apr 2008)- Tracked rental equipment in and out of the warehouse (Oct 1995 - Jul 1999)- Processed new inventory into rental inventory system and removed obsolete/damaged equipment from rental inventory system (Oct 1995 - Jul 1999) Show less

1st Wave Productions is a full service production company that produces content - commercials, branded content, digital series, and documentaries. We lean toward socially relevant media and savor supporting exceptional filmmakers. We pay special attention to budgets and strive for efficient use of funds while delivering quality content.- Processed accounts payable and petty cash transactions

- Tested and pulled lighting and grip orders for television shows and feature films